PRP Office Manager - CPRP Required

BRIGHT CARE SOLUTIONS; Glen Burnie (MD); On-site; USD 52,000 - 75,000; Full time

Job summary

Bright Care Solutions is seeking an experienced, highly organized PRP Office Manager to oversee the daily administrative operations of our growing behavioral health and Psychiatric Rehabilitation Program. Applicants must hold a current CPRP certification and demonstrate strong organizational, leadership, and documentation skills, with experience in EHRs and compliance.

The role emphasizes coordinating workflow, client referrals, intake, scheduling, audits preparation, and collaboration with

Qualifications

• Must hold Certified Psychiatric Rehabilitation Practitioner (CPRP) certification.
• Experience in PRP or behavioral health settings with documentation.
• Strong understanding of behavioral health compliance and confidentiality requirements.
• Excellent written and verbal communication; ability to manage multiple priorities and deadlines.
• Professional, dependable, and able to work independently.

Responsibilities

• Oversee day-to-day PRP and office operations
• Coordinate administrative workflow and staff responsibilities
• Manage client referrals, intake, scheduling, and follow-up
• Monitor client documentation for accuracy and timeliness
• Ensure required PRP documentation is maintained
• Assist with compliance and audit preparation
• Monitor authorizations and insurance requirements
• Coordinate staff schedules and office coverage
• Assist with onboarding and personnel documentation
• Communicate with clients, families, providers, referrals, and partners
• Track outstanding documentation, deadlines, and tasks
• Support leadership with program organization and improvements
• Maintain confidentiality and professional standards
• Help ensure the office remains organized, efficient, client-centered

Skills

Organizational leadership

Communication skills

Attention to detail

Multitasking

Staff coordination

Education

CPRP Certification

Tools

Electronic Health Records (EHR) systems

Job description

PRP Office Manager – CPRP Required

About the Position

Bright Care Solutions is seeking an experienced, highly organized, and dependable PRP Office Manager to oversee the daily administrative operations of our growing behavioral health and Psychiatric Rehabilitation Program.

Applicants must hold a current Certified Psychiatric Rehabilitation Practitioner (CPRP) certification.

We are looking for a professional who understands psychiatric rehabilitation services, documentation, compliance, staff coordination, and the administrative requirements of operating a successful behavioral health program.

Key Responsibilities

• Oversee day-to-day PRP and office operations
• Coordinate administrative workflow and staff responsibilities
• Manage client referrals, intake, scheduling, and follow-up
• Monitor client documentation for accuracy, completion, and timeliness
• Ensure required PRP documentation is maintained appropriately
• Assist with compliance and preparation for audits and program reviews
• Monitor authorizations and insurance-related requirements
• Coordinate staff schedules and office coverage
• Assist with employee onboarding and personnel documentation
• Communicate with clients, families, providers, referral sources, and community partners
• Track outstanding documentation, deadlines, and administrative tasks
• Support leadership with program organization and operational improvements
• Maintain confidentiality and professional standards
• Help ensure the office remains organized, efficient, and client-centered

Required Qualifications

• Current Certified Psychiatric Rehabilitation Practitioner (CPRP) certification — REQUIRED
• Previous experience working in a PRP or behavioral health setting
• Experience with psychiatric rehabilitation services and documentation
• Strong understanding of behavioral health compliance and confidentiality requirements
• Strong organizational and leadership skills
• Excellent written and verbal communication
• Ability to manage multiple priorities and deadlines
• Strong attention to detail
• Comfortable working with electronic health records and office management systems
• Professional, dependable, and able to work independently

Preferred Qualifications

• Previous PRP office management, supervisory, or administrative leadership experience
• Experience with Maryland behavioral health programs
• Familiarity with Medicaid, insurance verification, authorizations, and behavioral health billing
• Experience preparing documentation for audits or compliance reviews
• Experience managing or coordinating PRP staff

Ideal Candidate

Our ideal candidate is an experienced PRP professional who can take ownership of the office, keep the program organized, hold staff accountable for required documentation, and ensure administrative responsibilities are completed accurately and on time.

This position is best suited for someone who understands the behavioral health environment and can help leadership maintain a professional, compliant, and well-organized program.

Bright Care Psychiatry is an Equal Opportunity Employer.