Provisioning Analyst

Accenture PLC; Atlanta (GA); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Bonus opportunities

401(k)

Medical, dental, vision

Job summary

Accenture PLC is seeking a Provisioning Analyst to manage orders for Cross‑Connect, Voice, and Data services across global environments. You will track progress, ensure milestones are met, and collaborate with carriers and internal teams to keep provisioning on schedule.

The role emphasizes documentation discipline, accuracy, and readiness across corporate networks and data centers worldwide. Strong communication and multi‑region coordination are essential in this fast‑paced setting.

Qualifications

• Minimum 2 years of experience ordering or implementing voice services.

Responsibilities

• Place and manage orders for Cross‑Connect, Voice, and Data services with global carriers and vendors.
• Track carrier progress for installs, disconnects, adds, changes, and long‑lead network services; validate milestones and remediate as needed.
• Perform quality checks on order details, dates, and technical documentation for accuracy; escalate issues to carriers and internal teams.
• Lead or participate in discussions with carriers, partners, and internal teams; provide status updates and drive timely completion of provisioning tasks.
• Maintain accurate provisioning records across internal tracking tools and ensure audit readiness.

Skills

Telecom provisioning

Carrier coordination

Communication skills

Attention to detail

Time management

Team collaboration

Productivity tools

Multi-region provisioning

Tools

Microsoft 365

Google Workspace

Job description

The Provisioning Analyst is responsible for accurate and timely ordering, tracking, and completion of network service implementations across global environments. This role focuses on provisioning Cross‑Connect, Voice, and Data services while supporting broader infrastructure deployments such as Dark Fiber, Leased Waves, Space & Power, and corporate network builds. The analyst ensures orders progress smoothly through their full lifecycle—from initiation to completion—while maintaining high documentation quality, strict accuracy, and strong coordination with carriers, internal teams, and external customers.

Key Responsibilities:

Service Ordering & Provisioning

• Place and manage orders for Cross‑Connect, Voice, and Data services with global carriers and vendors
• Support additional work types (e.g., Dark Fiber, Wavelengths, Space and Power, corporate infrastructure) by ensuring all documentation and updates are consistently maintained

Order Tracking & Implementation Management

• Track carrier progress for installs, disconnects, adds, changes, and long‑lead network services
• Validate milestone accuracy, identify incorrect or delayed updates, and perform remediation to maintain data integrity
• Oversee cradle‑to‑grave implementation activities, ensuring deliverables are completed within aggressive timelines

Quality Assurance & Risk Escalation

• Perform quality checks on order details, dates, and technical documentation to ensure completeness and accuracy
• Escalate missed milestones, stalled activities, or testing failures (e.g., ping tests) to carriers and internal teams for timely resolution
• Support capacity implementations for corporate offices and data centers worldwide, ensuring readiness for activation

Cross‑Functional & Vendor Coordination

• Lead or participate in discussions with carriers, partners, and internal organizations (Engineering, Deployment, PM teams)
• Provide status updates, clarify requirements, and drive timely completion of provisioning tasks
• Document all activities and updates in designated status‑tracking and ticketing systems

Documentation & Database Accuracy

• Maintain accurate records of all provisioning work in internal tracking tools
• Ensure full alignment of documentation across systems (orders, milestones, testing notes, approvals, capacity records)
• Support Senior PMs by keeping all provisioning‑related artifacts current and audit‑ready

Basic Qualifications:

• Minimum 2 years of experience ordering or implementing voice services (e.g., POTS, TFNs, DIDs)

Preferred Qualifications:

• Working in a telecommunications, network provisioning, or service delivery environment
• Experience with a telecom carrier or connectivity provider
• Fluency in Microsoft 365/Google Workspace, including spreadsheets and presentations
• Basic understanding of cabling and fiber infrastructure (patch panels, cross‑connects, fiber types)
• Strong verbal and written communication skills with an ability to work professionally with customers and carriers
• High attention to detail with strong organizational, documentation, and time‑management skills
• Able to work independently and collaboratively in fast‑paced, high‑pressure environments
• Proficiency with productivity tools (email, spreadsheets, documentation platforms)
• Ability to manage multiple concurrent tasks and adapt to changing priorities or processes
• Familiarity with provisioning workflows used by global carriers
• Experience supporting multi‑region provisioning activities (NA, LATAM, APAC, EMEA)
• Knowledge of network service lifecycle processes or related project‑tracking systems

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/29/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Hourly Salary Range

California $23.13 to $64.23 Colorado $23.13 to $55.53 Connecticut $23.13 to $55.53

District of Columbia $24.62 to $59.09

Illinois $21.39 to $55.53

Maine $19.66 to $47.26

Maryland $23.13 to $55.53

Massachusetts $23.13 to $59.09

Minnesota $23.13 to $55.53

New York $21.39 to $64.23

New Jersey $24.62 to $64.23

Ohio $21.39 to $51.39

Virginia $21.39 to $59.09

Washington $24.62 to $59.09

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Aff

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.