Provisional Ticket Agent

Wildlife Conservation Society; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading conservation organization seeks an Admissions Associate to welcome guests at the zoo, facilitate admissions, and promote membership options. The role requires excellent customer service and cash handling skills. Candidates must possess effective communication skills and be willing to work flexible hours, including weekends and holidays.

Qualifications

• One year of cash handling experience in a customer service environment.
• Ability to work weekends and holidays.

Responsibilities

• Facilitate admissions process for guests.
• Promote membership options and provide information about the park.
• Provide excellent customer service and maintain cleanliness of the admissions area.

Skills

Interpersonal skills

Customer service

Sales understanding

Basic math

Point of sale software

Education

High School diploma or equivalent

Job description

About Wildlife Conservation Society (WCS)
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.

Reports to:
Manager, Assistant Manager, Supervisor, Security & Admissions
Direct Reports:
None
Position Objective:
Welcome and assist guests entering the zoo with ticket purchases and associated admissions requirements.

Principal Responsibilities:

• Facilitate admissions process for arriving guests in accordance with WCS established policies and procedures.
• Actively promote and inform guests about Admissions and Membership options.
• Aid, help and inform the public regarding the zoological park, its animals, exhibits, guest amenities, and park policies.
• Adhere to all established policies and procedures for cash handling (e.g. counting banks at the start and reconciling at the end of shifts) and credit card processing.
• Adhere to all safety/security procedures in areas where cash is maintained/handled (e.g. keep admissions booths locked/secure at all times, use of drops/drop safes, keeping cash out of sight).
• Provide consistently excellent customer service to zoo guests. Create a safe and welcoming environment for all zoo guests.
• Communicate and enforce the Society's visitor rules and regulations and those of the New York City Department of Parks & Recreation.
• Assist with orientation and training of seasonal employees.
• Prepare reports as required.
• Maintain cleanliness of admissions building/booths and admission gate area.
• Actively support, advance, and uphold the Society's policies regarding Diversity, Equity, and Inclusion.
• Perform related tasks and duties as required.

Qualification Requirements

• High School diploma or equivalent
• One year of cash handling experience in a fast-paced customer service environment.
• Demonstrated interpersonal skills and have an understanding of guest service, and sales.
• Ability to perform basic math.
• Ability and willingness to work weekends, holidays, evenings, and special events as the schedule demands.
• Ability to learn point of sale software. Experience with Gateway Ticketing Systems software is preferred.
• Must be fluent in reading, writing, and speaking English. Multilingual candidates are encouraged to apply.
• Ability to represent WCS professionally and to establish and maintain positive, effective working relationships with others.

Qualification Requirements

Minimum Requirements:

• High School diploma or equivalent
• One year of cash handling experience in a fast-paced customer service environment.
• Demonstrated interpersonal skills and have an understanding of guest service, and sales.
• Ability to perform basic math.
• Ability and willingness to work weekends, holidays, evenings, and special events as the schedule demands.
• Ability to learn point of sale software. Experience with Gateway Ticketing Systems software is preferred.
• Must be fluent in reading, writing, and speaking English. Multilingual candidates are encouraged to apply.
• Ability to represent WCS professionally and to establish and maintain positive, effective working relationships with others.

Physical Requirements:
This position requires work in both indoor and outdoor environments at zoo entrances in all weather conditions. Tasks require manual dexterity for various tasks (e.g. computer keyboard, cash register, credit card machine) and repeating motions that may include the wrists, hands, and fingers (e.g. manipulating paper currency and coins). Most tasks require standing or sitting for the duration of a scheduled shift. Some tasks require bending, reaching, and lifting and carrying up to 20 pounds without assistance.

Equal Employment Opportunity Disclaimer
WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging in a diverse workforce. We are committed to cultivating an inclusive work environment and looking for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, caste, genetic information or any other covered status or characteristic protected by laws and regulations/and similar categories.
It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities. The organization complies with the spirit and intent of relevant local laws and WCS’s employment policies.
Note that the salary offer will reflect the selected candidate’s individual experiences, skills and qualifications, internal equity, work location and country of work.