Provider Support Assistant - Orthopaedic Trauma Clinic

Duke University Hospital; Durham (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Duke University Hospital is seeking a Provider Support Assistant for its Orthopaedic Trauma Clinic in Durham, NC. This role involves managing administrative tasks and ensuring efficient operation within the clinic. Candidates should possess a high school diploma and have a year of valued clerical experience. The position requires strong organizational and communication skills, with a commitment to providing quality support to clinical operations.

Qualifications

• Requires high school diploma or equivalent education.
• One year of clerical or general office support experience needed.

Responsibilities

• Coordinate departmental personnel activities including travel itineraries.
• Resolve administrative problems in conjunction with division chief.
• Handle incoming calls and assist with patient inquiries.

Skills

Problem Solving

Communication

Organization

Education

High school diploma or equivalent

Job description

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Provider Support Assistant - Orthopaedic Trauma Clinic

Work Arrangement:

Requisition Number: 257905

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Date: May 28, 2025

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

JOB SUMMARY

We are seeking a Provider Support Assistant within ourOrthopaedic Trauma Clinic located in Durham, NCto perform administrative responsibilities of a complex and confidential nature in support of clinical activities to maintain efficiency in organizational operations.

JOB DUTIES AND RESPONSIBILITIES

• Apply knowledge and skills to resolve complex and routine administrative problems in conjunction with the division chief and clinic administrator
• Plan and schedule work ensuring proper communication to effectively meet the needs of day to day operation
• Responsible for ordering office supplies and tracking related expenses
• Coordination of departmental personnel activities including travel itineraries for faculty, parking passes, CV maintenance, and related reimbursements
• Control and maintain divisional or departmental files, reports, and correspondence required for reference and efficient operation of division or department
• Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations; determine which correspondence to respond to or which to bring to supervisor’s attention based on content of communication and broad knowledge of departmental programs and activities
• Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings, and speaking engagements for faculty
• Attend monthly division staff meetings, or other meetings as requested by faculty, and record minutes
• Responsible for ordering office supplies and tracking related expenses
• Obtain complete information on incoming calls and document/route in Maestro Care appropriately
• Assist callers (outside medical providers, laboratories, pharmacies, and patients) or direct the caller to the appropriate person or group (Appointment center, clinic, nurse, or provider). Work closely with the clinic team to ensure patient questions are answered promptly and appropriately
• Retrieve voicemails and record all information and return the patients call or route appropriately
• Print/Route letters and clinic notes
• Process scheduling change forms, make sure changes are reflected in Maestro Care and QGenda and make sure patients are bumped in a timely fashion
• Enter scheduling inquiries and follow up if scheduling issues are not addressed, review schedules to identify cancellations and potential scheduling errors, communicate as appropriate with the scheduling center
• Send referrals to outside facilities as requested by faculty
• Upload outside medical records, request outside images and upload images
• Assist in the organization, management, and distribution of faxes
• Perform other related duties as assigned by division administrator

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.