Provider Supervisor, Medical Services

Connections Health Solutions; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401k

HSA

FSA

PTO

EAP

Auto 401k enrollment

Job summary

Connections Health Solutions in the United States seeks a Regional Supervisor, Medical Services – West Region to lead medical staffing, clinical decisions, and admissions across facilities. You will balance clinical care with operational leadership and dedicate at least 25% of time to direct patient care.

The role requires PA or NP with psychiatric certification, 3 years crisis mental health experience, 2 years supervisory experience, and active licensing in AZ/PA/WA/VA with DEA and X-waiver

Qualifications

• Crisis mental health experience
• Supervisory experience
• Psychiatric certification
• Licensed in AZ, PA, WA, VA with DEA and X-waiver where applicable
• Experience treating children, adolescents and adults

Responsibilities

• Oversee Medical Services staff across facilities and ensure adequate staffing
• Provide direct clinical care for at least 25% of weekly hours as BHMP
• Monitor patient flow and coordinate with leadership to resolve barriers
• Lead hiring, onboarding and development of Medical Services staff
• Ensure accurate payroll and scheduling across markets
• Develop trainings for Medical Services staff and travel to locations as needed

Job description

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

What You'll Do:

The Regional Supervisor, Medical Services – West Region provides oversight of medical services delivered by medical staff across all Connections facilities. This position ensures appropriate staffing , scheduling, and clinical decision-making related to patient admissions, treatment, and discharge. The Medical Services Supervisor provides both clinical care and operational leadership and is expected to provide shift coverage as needed, with a minimum of 25% of weekly hours dedicated to direct clinical care.

Medical Services Oversight and Staffing

• Provides oversight of Medical Services staff and ensures adequate staffing coverage across all facilities.
• Maintains provider schedules for all markets in collaboration with Workforce Management and adjusts coverage as operational needs arise.
• Supportsappropriate clinicalstaffing and decision-making related to patient admissions, treatment, and discharges.

Clinical Care and Patient Flow

• Provides direct clinical care for a minimum of 25% of weekly hours as a BHMP, including clinical assessment and treatment of patients across locations.
• Provides shift coverage as needed to support the medical team and ensure continuity of patient care.
• Monitors patient flow throughout the facility and partners with leadership toidentifyand address internal or external barriers to patient movement.
• Communicates and collaborates with external organizations to coordinate patient care and support continuity of services.

Leadership and Team Development

• Assistswith hiring, onboarding, training, motivating, and developing Medical Services staff.
• Supports performance management and conflict resolution and promotes professional conduct among Medical Services staff.
• Provides leadership, guidance, and support to Medical Services staff to promote effective teamwork and quality patient care.
• Manages students, residents, and university contracts asrequired.

Operations and Compliance

• Ensures provider payroll is completed accurately and reflects all hours worked across assigned markets.
• Collaborates with Workforce Management and operational leadership to supportaccuratescheduling and staffing.
• Helps develop and leadtrainingsfor Medical Services staff across Connections hospital markets.
• Travels to other Connections locations as needed to support training, clinical operations, and organizational initiatives.

What You'll Bring:

• Completion of an accredited Physician Assistant or Nurse Practitioner program with psychiatric certification.
• Psychiatric certificationrequired.
• Three years of experience in crisis mental health and/or the delivery of behavioral health treatment to children, adolescents, or adults.
• Experience providing treatment to children, adolescents, and adults.
• Two years of experience in a supervisory position.
• Licensed in each state where Connectionsoperatesa facility (AZ, PA, WA, VA),withappropriate boardcertification, valid DEA certification, and X-waiver or other applicable prescribing authorization asrequired.

It would be great if you had:

• Continued education or advanced training related to psychiatric, behavioral health, or crisis care services.

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.