Provider Strategy Coordinator

100 Horizon Healthcare Services, Inc; Newark (NJ); On-site; USD 79,000 - 106,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement Plans

Generous PTO

Incentive Plans

Wellness Programs

Paid Volunteer Time Off

Tuition Reimbursement

Job summary

Horizon Blue Cross Blue Shield of New Jersey is seeking a seasoned professional to lead provider relations initiatives, ensuring regulatory compliance and cross‑functional collaboration across departments.

You will coordinate projects, drive improvement plans for CAHPS and HEDIS, and develop communications and training materials for internal and external audiences.

Qualifications

• Bachelor's degree in business/healthcare admin, finance, marketing or communications or comparable experience.
• 3–5 years of provider relations experience.
• Sales or marketing experience is a plus.

Responsibilities

• Research, coordinate and oversee development of special projects and reports for management and regulatory requirements.
• Ensure network compliance and correct deficiencies.
• Support accreditation and regulatory activities (NCQA, URAC, CMS, contracts, site visits).
• Develop and drive action plans to improve CAHPS and HEDIS scores.
• Develop, implement and monitor policies, procedures, workflows and process improvements.

Skills

Communication

Presentation

Independence

PC skills

Analytical skills

Problem solving

Negotiation

Education

Bachelor's degree in business/healthcare administration, finance, marketing or communications

Tools

Microsoft Access

Lotus Notes

Microsoft Word

Excel

Job description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in‑class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

About the Role

This position is responsible for implementing various initiatives that cross department lines in support of HCM's strategic goals and will interface with all levels of management to ensure that all objectives are met and initiatives are implemented. This position is also responsible for ensuring compliance with accrediting, state and federal guidelines as well as divisional compliance.

What You'll Do

Research, coordinate and oversee development and implementation of special projects, studies and reports to satisfy information demands of management or various accreditation and regulatory requirements.

Ensure network compliance and consistency by identifying and correcting deficiencies relating to network compliance and/or network consistency.

Support and implement accreditation, regulatory and compliance activities, i.e. NCQA, URAC, CMS, physician contracts, site visit activities, etc.

Develop, implement and drive Action Plans to improve CAHPS and HEDIS scores.

Develop, implement and monitor policies, procedures, workflows and process improvements related to the department.

Interface with Market Business Units on new product implementations and projects; i.e., Product Rationalization and Health Care Reform.

Develop, coordinate and disseminate physician communications.

Develop and coordinate education documents for internal and external audiences.

Represents department at workgroup meetings and facilitates cross-functional teams to implement various network initiatives.

Facilitates cross-functional teams to implement various network initiatives.

Create and develop materials for seminars; this includes interacting with leadership of other divisions and contracting and negotiating with outside organizations and vendors.

Develop and drive Action Plans to improve Office Manager satisfaction scores.

Develop responses to RFIs and RFPs regarding Horizon's physician network, contracting standards and processes and ensure timely and accurate responses to the Proposal Department.

What You Bring Education/Experience:

Require a Bachelor's degree from an accredited college or university with a major in business healthcare administration, finance, marketing or communications or comparable business experience.

Requires 3-5 years experience in provider relations.

Prior sales or marketing experience preferred.

Additional licensing, certifications, registrations: Knowledge:

Require solid understanding of managed care principles, including capitation and PPOs.

Require knowledge of healthcare industry

Prefer knowledge of provider contracting

Prefer knowledge of State and Federal healthcare regulations

Prefer knowledge of major competitors

Skills and Abilities:

Requires excellent written and verbal communication skills and excellent presentation skills.

Requires the ability to work independently, set priorities and manage time effectively.

Requires extensive PC skills, preferably with Microsoft Access, Lotus Notes, Microsoft Word and Excel or comparable software.

Requires analytical skills necessary to evaluate trends, make recommendations and explain data.

Requires problem‑solving skills necessary to identify and resolve member or provider complaints or concerns.

Prefers negotiation skills.

Travel (If Applicable):

Yes

Why Horizon?

At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you!

Salary Range:

$79,100 - $105,945

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case.

Compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Disclaimer:

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware.

This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job. Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

About Us

We are the leading health insurer in New Jersey, trusted by generations of families and businesses. We are dedicated to enriching the lives and health of our members and the New Jersey communities we serve, because we live and work here too.

Our Mission

We empower our members to achieve their best health.

Our Vision

We are New Jersey’s health solutions leader driving innovations that improve health care quality, affordability and member experience in the markets we serve.