Provider Services Materials and Communication Professional (Dual Special Needs Program)

Humana Inc; Charlotte (NC); Remote; USD 59,000 - 81,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance provider communications and training initiatives within the dual special needs program. This remote role emphasizes strong content creation and collaboration across various business segments to ensure a best-in-class provider experience. The ideal candidate will leverage their expertise in healthcare administration and marketing to develop effective training materials and support provider outreach campaigns. Join a caring community committed to putting health first and making a significant impact in the lives of those served by the organization.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Retirement Plan

Paid Time Off

Short-term Disability

Long-term Disability

Life Insurance

Paid Parental Leave

Volunteer Time Off

Qualifications

• 2+ years experience with DSNP and Medicare programs.
• Strong content creation and communication skills are essential.

Responsibilities

• Draft provider content initiatives and create communication templates.
• Collaborate across departments for provider educational resources.

Skills

Content Creation

Interpersonal Skills

Organizational Skills

Attention to Detail

Strategic Thinking

Communication Skills

Education

Bachelor's degree in Business or Healthcare Administration

Master's degree in Business or related field

Tools

Microsoft Office

Template Design

Job description

Become a part of our caring community and help us put health first

The Virginia Provider Services Materials & Communication Professional reports directly to the Virginia Director, Provider Services and is responsible for assisting with the development of provider training, communications and materials, organizing provider outreach campaigns, and ensuring collaboration across Medicare and Medicaid lines of business. Additionally, this role will be a subject matter expert for the duals special needs program (DSNP), who assists with answering inquiries, creating solutions, and leading cross-functional workgroups. This individual will be an independent contributor in a role that demands strong content creation skills to create provider materials, has interpersonal skills to work across business segments, and must be highly organized.

• Drafting small to mid-size provider content initiatives for training providers managing members in dual special needs programs (DSNP).
• Assist in creating market-specific communication templates for providers.
• Collaborate across departments to update annual provider educational resources to meet state contracted and CMS requirements to drive best in class provider experience.
• Create and maintain provider communications, such as templates, provider fax blasts, memos, and web updates and submit through formal approval process.
• Draft/compile quarterly provider newsletter articles and support annual reviews of market-specific materials.
• Regular meetings with project teams to understand their provider training and education needs to ensure aligned segment strategy and approach.
• Support provider education team members on training and engagement activities.
• Track and analyze the training program and communication materials effectiveness.
• Act as a subject matter expert on the DSNP line of business for the team.
• Manage special projects related to government business integration support.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field or 6 or more years of marketing, learning design, and/or communications.
• 2+ years experience working with DSNP (Dual Special Needs Program) and Medicare programs.
• Experience with provider relations, provider communications and education, and/or related health plan operations.
• 2+ years of experience drafting provider content creation for resources, educational material, or trainings.
• Familiar with learning design principles with proven application of those principles to create easy-to-read and captivating provider training and educational materials.
• Strategic thinker with the ability to identify, prioritize tasks in order of importance by deadline.
• Strong attention to detail.
• Knowledge of Microsoft Office applications; template design experience.
• Excellent interpersonal, organizational, written, and oral communication and presentation skills with proven experience writing educational materials.
• The applicant must be located in or willing to relocate to Virginia.
• Position to be located in VA or within 40 miles of state

Preferred Qualifications

• Master's degree in Business and/or related field.
• Project Management experience.
• Experience working in Medicaid and managed care organizations.
• Understanding of health plan operations and adherence to state and CMS requirements.
• Experience operating in a matrixed environment.

Additional Information

• Workstyle: This is a remote position.
• Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST).
• Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

WAH Internet Statement

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.