Provider Relationship Account Manager Senior

The Elevance Health Companies, Inc.; Los Angeles (CA); Hybrid; USD 96,000 - 151,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity + 401k

Job summary

Elevance Health is seeking a Provider Relationship Account Manager Senior in California to manage provider network changes, regulatory compliance and related initiatives. The role blends in-office collaboration with flexible work options, requiring a dependable, detail‑oriented professional in the provider network space.

Responsibilities include ensuring continuity of care, coordinating regulatory submissions, and partnering with regulatory bodies and internal teams.

Qualifications

• 5+ years of customer service experience including healthcare/provider context.
• Experience with regulatory compliance, audits and provider networks is preferred.
• Medicaid experience strongly preferred.

Responsibilities

• Provide quality, accessible and comprehensive service to the provider community.
• Oversee provider participation changes and regulatory compliance activities.
• Evaluate member and network impacts, including continuity of care and communications.
• Coordinate regulatory submissions and respond to inquiries within timelines.
• Lead regulatory audits and readiness assessments, and support policy development.
• Collaborate with clinical, care management, health plan, growth and vendor teams on regulatory and network initiatives.

Skills

Customer service

Regulatory compliance

Project management

Analytics

Cross-functional leadership

Education

Bachelor's degree

Job description

Anticipated End Date: 2026-10-02 Position Title: Provider Relationship Account Manager Senior Job Description: Provider Relationship Account Manager Senior

Location

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The ideal candidate resides within a commuting distance from a California office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Responsibilities

• The Provider Relationship Account Manager Senior will be responsible for providing quality, accessible and comprehensive service to the company's provider community.


• The Provider Relationship Account Manager Senior oversees provider participation changes and regulatory compliance activities for designated lines of business and delegated entities.


• This role ensures network changes are evaluated for member impact, continuity of care, network adequacy, operational readiness, and compliance with DMHC, DHCS, and other applicable regulatory and accreditation requirements.


• The Provider Relationship Account Manager Senior serves as a central point of coordination among Provider Network Management, Regulatory Affairs, Compliance, Case Management, Member Services, Provider Operations, regulators, providers, and other internal and external stakeholders.


• Manage the intake, assessment, tracking, escalation, and resolution of provider participation changes.


• Evaluate member and network impacts, including continuity of care, alternative provider access, member communications, and required provider notices.


• Coordinate network adequacy analyses and regulatory submissions required by DMHC, DHCS, and other applicable oversight entities.


• Coordinate responses to regulatory inquiries and ensure supporting documentation is accurate, complete, and submitted within required timeframes.


• Lead regulatory audits, examinations, accreditation reviews, readiness assessments, and related evidence preparation.


• Develop project plans, gap analyses, milestones, risk mitigation strategies, and leadership updates for regulatory initiatives.


• Interpret applicable laws, regulations, contractual requirements, and accreditation standards and provide guidance to business partners.


• Develop and maintain policies, procedures, audit tools, training materials, metrics, dashboards, and compliance monitoring reports.


• Identify regulatory and operational risks, recommend process improvements, and monitor remediation through completion.


• Collaborate with clinical, quality, care management, health plan, growth, and vendor management teams on regulatory and network initiatives.


• Serve as a liaison with regulators, delegated entities, providers, vendors, and senior leadership.


• Develop and maintain positive provider relationships with provider community by regular on-site and/or virtual/digital visits, communicating administrative and programmatic changes, and facilitating education and the resolution of provider issues.


• Research complex issues that may impact future provider contract negotiations or jeopardize network retention.


• Serves as a knowledge and resource expert regarding complex provider issues impacting provider satisfaction; research, analyzes, and coordinates prompt resolution to complex provider issues and appeals through direct contact with providers and internal matrixed partners.


• Coordinates Joint Operation Committees (JOC) of provider groups, driving the meetings in the discussion of issues and changes.


• May assist with Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education, contract questions and non-routine claim issues.


• Coordinates communications process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.


• Identifies and reports on provider utilization patterns which have a direct impact on the quality-of-service delivery.


• Organizes and executes external Provider Town Halls/Seminars and attends State Association conferences (e.g.: MGMA, AFP, AAP, HFMA).


• May be responsible for monitoring department metrics, provider assignments and oversight of daily activities and provide feedback to manager on performance management, day-to-day training, guidance, and workflow of Provider Relationship Account Mgt.

Minimum Requirements

Requires a bachelor’s degree; a minimum of 5 years of customer service experience including 2 years of experience in a healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• 2+ years’ experience with regulatory compliance, accreditation, auditing, and provider networks strongly preferred.


• Medicaid experience strongly preferred.


• Experience with provider network changes, regulatory audits, network certification, GeoAccess analysis, continuity of care, or member communications preferred.


• Strong project management, analytical, regulatory writing, and cross-functional leadership skills preferred.


• Proficiency with Microsoft Word and Excel preferred.


• Travels to worksite and other locations as necessary.

Salary

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $96,416 to $150,912. Location(s): California.

Benefits

• Comprehensive benefits package.


• Incentive and recognition programs.


• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Company Information

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: PND > Provider Relationship Account Mgmt

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

About Elevance Health

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work: At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevation Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state, and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

Join our Talent Community and stay connected with company news, information, and future job opportunities.

Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner. Our nearly 100,000 associates serve approximately 100M+ people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Please visit the Contract Worker Community Page.

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.