Provider Relations Specialist

WellSpan Health; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Job summary

WellSpan Health seeks a senior HR consultant to support employee relations for employed physicians and APPs within the Medical Group. You will manage complex provider workplace issues, conduct investigations, advise leaders on performance and conduct matters, and ensure fair, timely resolution while balancing standards and legal defensibility.

You will partner with Legal, Provider Compensation, and HR partners to address sensitive situations, ensuring consistent policy application and strategic

Qualifications

• 7+ years of progressive HR experience with significant employee relations and investigations experience.
• Experience supporting physicians and/or advanced practice providers is required.
• PHR/SPHR/SHRM certifications are preferred upon hire.

Responsibilities

• Serves as the primary HR advisor for physician and APP employee relations matters, including performance concerns and workplace conduct issues.
• Leads or supports workplace investigations involving providers and policy violations.
• Guides progressive discipline, corrective action, and performance improvement plans.
• Conducts interviews, gathers documentation, analyzes findings, and prepares summaries and recommendations.
• Ensures investigations and actions are timely, confidential, and defensible.
• Collaborates with Legal on complex provider relations matters.
• Coordinates with Provider Compensation when actions intersect with compensation or contracts.
• Ensures consistent application of HR policies and employment agreements.
• Tracks provider relations activity and provides insights to leadership.
• Provides training and tools for leaders on performance management and investigations.

Skills

Executive presence

Investigative skills

Analytical skills

Sound judgment

Discretion

Consultative influencing

Conflict resolution

Emotional intelligence

Education

Bachelor's Degree in HR/Business/Healthcare Admin

Master's Degree Preferred

PHR Upon Hire Preferred

SPHR Upon Hire Preferred

SHRM-CP Upon Hire Preferred

SHRM-SCP Upon Hire Preferred

Job description

• Locations 3350 Whiteford Rd, York, PA, 17402, US
• Assignment Category Not Applicable
• FTE 1

Job Description

General Summary

Serves as a senior Human Resources (HR) consultant and subject matter expert supporting employee relations for employed physicians and advanced practice providers (APPs) within the Medical Group. Manages complex provider workplace issues, conducts and supports investigations, advises leaders on performance and conduct matters, and ensures fair, consistent, and timely resolution of provider-related concerns. Works closely with Medical Group leadership, Legal, Compliance, Provider Compensation, and HR partners to address sensitive provider situations while balancing organizational standards, provider experience, and legal defensibility.

Responsibilities

Remote Work Capable

Essential Functions

• Serves as the primary HR advisor for physician and APP employee relations matters, including performance concerns, professionalism issues, grievances, complaints, conflicts, and workplace conduct issues.
• Leads or supports workplace investigations involving providers, including allegations of misconduct, behavioral issues, policy violations, and professionalism concerns.
• Provides guidance on progressive discipline, corrective action, performance improvement plans, and documentation standards.
• Conducts interviews, gathers documentation, analyzes findings, and prepares investigation summaries and recommendations.
• Ensures investigations and corrective actions are timely, thorough, confidential, and defensible.
• Partners with Legal on complex provider relations matters.
• Collaborates with Provider Compensation when employee relations actions intersect with compensation or contract terms.
• Ensures consistent application of HR policies, Medical Group standards, and employment agreements.
• Tracks provider relations activity and trends; provide insights to leadership.
• Provides training and tools for leaders on provider performance management and investigations.

Qualifications

Qualifications

Minimum Education:

• Bachelors Degree in Human Resources, Business Administration, Healthcare Administration, or related field Required
• Masters Degree Preferred

Work Experience:

• 7 years of progressive HR experience with significant employee relations and investigations experience; Experience supporting physicians and/or advanced practice providers Required
• Experience in a large healthcare system or medical group Preferred

Courses and Training:

• Professional in Human Resources (PHR) Upon Hire Preferred or
• Senior Professional in Human Resources (SPHR) Upon Hire Preferred or
• SHRM Certified Professional (SHRM-CP) Upon Hire Preferred or
• SHRM Senior Certified Professional (SHRM-SCP) Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Executive presence and credibility
• Strong investigative and analytical skills
• Sound judgment and discretion
• Consultative influencing and conflict resolution skills
• High emotional intelligence

Benefits Offered:

• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay