Provider Relations Representative

Teladoc Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a detail-oriented Provider Relations Representative to be the primary contact for its provider network. The role involves responding to inquiries, managing onboarding processes, and ensuring effective communication across departments. A high school diploma and 2+ years in healthcare or customer support are required. This position offers a salary of $22-$24 hourly, plus performance bonuses and benefits. Join a company that is transforming healthcare experiences.

Benefits

Performance bonuses

Health benefits

Qualifications

• 2+ years of experience in provider relations, healthcare operations, or customer support.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with a knack for problem-solving.

Responsibilities

• Respond to provider inquiries via a case management tool.
• Initiate background check invitations and monitor dispositions.
• Identify when inquiries require escalation or collaboration with other departments.

Skills

Organizational skills

Customer service skills

Written communication skills

Verbal communication skills

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Case management or CRM tools

Job description

Overview

Teladoc Health is a global, whole person care company dedicated to transforming the healthcare experience. As an employee, you are empowered to show up as your authentic self and be part of something bigger, thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Update Coming to the Teladoc Health Careers page URL: As part of a system transition on October 11-12, 2025, current job posting links will no longer be accessible. To continue viewing this job or other opportunities:

Summary of Position

Teladoc Health is seeking a detail-oriented and service-driven Provider Relations Representative to serve as the primary point of contact for our provider network. This role is pivotal in ensuring providers receive timely, accurate, and empathetic support related to weekly communications, scheduling logistics, onboarding processes, and platform access.

The Provider Relations Team is the central communication hub for contracted provider inquiries, working within a case management queue to triage, resolve, or escalate issues. Success in this role requires a deep understanding of internal workflows, cross-functional collaboration, and a passion for supporting providers who deliver care to our members.

Essential Duties and Responsibilities

• Case Management & Provider Support
  • Respond to provider inquiries via a case management tool, ensuring timely and accurate resolution.
  • Investigate and resolve consult support cases.
• Onboarding & Administrative Support
  • Initiate background check invitations via third-party vendor systems and monitor background check dispositions.
  • Guide providers through training assessments and ensure completion milestones are met.
  • Provide ad hoc support for onboarding-related questions and troubleshooting.
• Cross-Functional Coordination
  • Identify when inquiries require escalation or collaboration with other departments (e.g., Clinical Operations, IT, Payroll).
  • Maintain a working knowledge of organizational roles and responsibilities to route cases effectively.
  • Document interactions and resolutions with clarity and consistency.
• Other duties as assigned

Qualifications

Qualifications Required for Position

• High School Diploma or equivalent
• 2+ years of experience in provider relations, healthcare operations, or customer support
• Strong organizational and customer service skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience using case management or CRM tools
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative mindset with a knack for problem-solving and resourcefulness

Qualifications Preferred for Position

• Experience in healthcare, managed care, or provider network operations
• Remote work experience

The base salary range for this position is $22-$24 hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: We believe personal and professional diversity is the key to innovation. We hire based on strengths and qualifications and how those strengths contribute to your success in the position.

Growth and Innovation: We are growing and innovating to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, Teladoc Health does not discriminate on age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, or any other legally protected status.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. We collect personal information responsibly and in accordance with applicable data privacy laws, including the California Consumer Privacy Act (CCPA).