Provider Relations- DSRU Specialist

Department of Health and Human Services; Augusta (ME); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vacation/paid time off

Holiday leave

Job summary

The Department of Health and Human Services (DHHS) in Augusta seeks a Provider Relations Specialist to support MaineCare Services provider engagement and training.

You will coordinate with the Delivery System Reform Unit, schedule meetings, assist with provider conferences, onboarding, and respond to provider inquiries, helping to improve program understanding and collaboration.

Qualifications

• Four-year combination of training and experience in health care administration and community health services.
• Experience with Medicaid or other health and human services programs serving low-income populations.
• Lived experience with Medicaid and related health needs.

Responsibilities

• Field questions from providers and coordinate with internal subject-matter experts.
• Assist with annual provider conferences and provider-specific systems training.
• Facilitate recurring provider meetings and schedule engagement activities.
• Update training and engagement calendars and support onboarding across DSRU programs.

Skills

Effective communication

Policy interpretation

Training delivery

Analytical thinking

Team collaboration

Education

Four-year combination of training and experience in health care administration

Tools

MS Office

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department of Health and Human Services (DHHS), Provider Relations Specialist. Opening Date: August 21, 2026. Closing Date: September 3, 2026. Job Class Code: 5011. Grade: 20 (Professional & Technical). Salary: $20.68 – $28.88 per hour. Position Number: 02000-1839. Location: Augusta. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

This position will be part of the Provider Relations Team at the Office of MaineCare Services (OMS) and will focus primarily on tasks in collaboration with the Delivery System Reform Unit (DSRU) and the Provider Engagement and Communications Teams. The primary focus of this role is to support provider-facing activities, including fielding questions from providers, coordinating with internal subject‑matter experts, and facilitating meetings and events that strengthen provider’s program understanding. The position will assist with annual provider conferences, supporting provider-specific systems training, facilitation of reoccurring provider meetings, and scheduling and leading additional meetings as needed, including updating training and engagement calendars. This role will consult with DSRU management for content needs and decision making.

• The position also supports provider recruitment across DSRU programs, in collaboration with DSRU team to recruit and promote the program(s), including onboarding once a provider applies and is approved for a program, and site visits for some of the programs which will include an overview of program requirements or participating in Quality Assurance activities. Additionally, responsibilities include supporting the application processes for all the DSRU programs that have this step (MaineMOM, OHH, BHH, CCT/HOME) and PCPlus by working with the appropriate application tool to manage and track submissions and respond to providers. Coordinating and responding to provider questions daily by working with subject matter experts, participate in and provide feedback to inform future program and policy changes and provide resources on programs and subject‑matter specific best practices in collaboration with Provider Engagement and DSRU teams. The position will also support various tasks for the Provider Relations Manager, as needed, to include special projects and collaborating with the Provider Relations Specialists for peer‑to‑peer training on systems utilized within OMS. This includes participating in workgroups for large projects or initiatives as needed.

Minimum Qualifications:

A four (4) year combination of training and experience providing a knowledge of health care administration and community health services. Preferred experience includes:

• Experience with and knowledge of the Medicaid program and/or other health and human services programs serving low‑income populations
• Lived experience with Medicaid and/or other health‑related social needs common to individuals and families receiving Medicaid coverage

Competencies:

1. A proven ability to communicate effectively in both internal and external settings.
2. Familiarity in interpreting health care or other relevant policies and procedures.
3. A demonstrated ability to develop and deliver training and technical assistance programs to diverse audiences.
4. Strong analytical and problem-solving skills.
5. Skilled in the use of Microsoft Office products.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office of MaineCare Services (OMS) within DHHS administers the state’s Medicaid program, which provides health insurance coverage for low‑income families, adults and children so they can access the important health care services they need to be healthy and be a part of the community through work, caring for family, going to school, and more. OMS works collaboratively within DHHS, with other Departments and the Office of the Governor, with MaineCare members, with providers, and with other health care purchasers on statewide healthcare improvement initiatives. OMS is committed to advancing health equity efforts to improve access to care and health outcomes for all low‑income Mainers. OMS provides benefit coverage and supports the services that operate in alignment with Department goals, federal mandates and State policy. OMS also provides oversight necessary to ensure accountability and efficient and effective administration.

Benefits of working for the State of Maine:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.