Provider Relations Advocate

Optum; Corpus Christi (TX); On-site; USD 60,000 - 107,000; Full time

Job summary

WellMed, part of the Optum family, seeks a Provider Relations Advocate in Corpus Christi, TX. The role focuses on developing and servicing a high-quality provider network with travel required to meet with providers.

Responsibilities include educating providers on quality, risk adjustment, and cost goals, ensuring understanding of the WellMed Model of Care, and analyzing data to drive performance. Monday–Friday, travel-heavy, with competitive benefits.

Qualifications

• High School Diploma or GED required.
• 2+ years of provider relations or managed care experience.
• Proficiency with Word, PowerPoint, and Excel.
• Willing to travel 50-75% of the time.
• Reliable transportation and valid US driver’s license.

Responsibilities

• Educate providers to meet quality and cost goals.
• Explain WellMed Model of Care and contractual obligations.
• Analyze reports to develop strategic plans for performance.
• Travel to meet with providers and support network development.
• Support provider meetings, data collection, and escalation processes.

Skills

Provider relations experience

Travel readiness

MS Office proficiency

Education

Bachelor’s degree in related field

LVN license

Tools

Microsoft Office Suite

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Provider Relations Advocate (2382369)

Provider Relations Advocate - 2382369

Explore opportunities withWellMed,part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behindCaring. Connecting. Growing together.

The Physician Business Manager with WellMed is responsible for developing, maintaining, and servicing a high quality, marketable, and satisfied provider network within an assigned geographic area. The Physician Business Manager helps assigned providers operate successfully within our healthcare delivery model by providing strategic planning and tools to meet goals. This position is expected to build and sustain solid working relationships with cross functional departments, vendors, local network, and assigned providers. The Physician Business Manager is accountable for overall performance and profitability for their assigned groups, as well as ownership and oversight to provide redirection as appropriate.

Location: 3434 Saratoga Blvd. Corpus Christi, TX 78415. Will require 50-75% travel (with mileage reimbursement) to meet with providers.

Schedule: Monday-Friday, 8am-5pm CST.

Primary Responsibilities:

• Educate providers to ensure that they have the tools they need to meet quality, risk adjustment, growth (as appropriate), and total medical cost goals per business development plans
• Ensure providers have in-depth understanding of WellMed Model of Care to include, but not limited to, contractual obligations, program incentives, and patient care best practices
• Conduct detailed analysis of various reports by tracking and trending data to develop a strategic plan to ensure performance goals are achieved
• Ensure the overall strategic plan incorporates interventions with internal departments or subject matter experts, external vendors, and others, as needed
• Participate in creation and execution of a local network development plan to assure network adequacy as needed
• Conduct new provider orientations and ongoing education to providers and their staff on healthcare delivery products, health plan partnerships, processes, and compensation arrangements
• Maintain open communication with providers to include solutions for resolution and closure on health plan issues related to credentialing, claims, eligibility, disease management, utilization management, quality, and risk adjustment programs
• Conduct provider meetings to share and discuss economic data, troubleshoot for issue resolution, and implement an escalation process for discrepancies
• Collaborate with provider groups to develop, execute, and monitor performance and patient outcomes improvement plans
• Collaborate with Medical Director to monitor utilization trends and profit pools and share results with assigned PCPs
• Handle or ensure appropriate scheduling, agenda, materials, location, meals, and minutes of provider meetings as needed
• Collaborate with contracting team to ensure provider data is correct and provider directories include any needed updates
• Complete Practitioner Data Forms and Provider Change Forms as needed
• Represent WellMed/UHG by holding company sponsored provider events (summits, learning sessions)
• Provide information and participate in management meetings as requested
• Regularly meet with cross functional team to create, revise, and adjust strategy for assigned provider groups to meet overall performance goals
• Provide support to maintain and develop ongoing value related to the WellMed Value Proposition
• Introduce and advocate company resources to facilitate practice optimization
• Ability to travel as needed 50 - 75% within market

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of provider relations or managed care experience
• Intermediate level of proficiency with Microsoft Office Suite (including Word, PowerPoint, and Excel)
• Willing and able to travel 50-75% of the time
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Bachelor’s degree in related field
• LVN license
• Experience presenting group presentations and training
• Professional provider relations experience involving physicians and administrative staff
• Significant understanding of medical care financing and delivery systems, provider contracting, reimbursement arrangements and network management
• Understanding medical care financing and delivery systems, provider contracting, reimbursement arrangements, and network management
• Established knowledge of local provider community
• Proven excellent analytical and problem-solving skills with effective follow-through

Physical & Mental Requirements:

• Ability to lift up to 25 pounds
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role willrangefrom $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.