Provider Network Management Coordinator

Liberty Dental Plan Careers; United States; À distance; USD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Remote or hybrid work options

Competitive pay

Excellent 401(k) retirement benefits

100% employer-paid dental coverage

Vision insurance

Life and AD&D insurance

Flexible Spending Accounts

Wellness programs

Employee Assistance Program

Paid holidays

Tuition reimbursement

Résumé du poste

LIBERTY Dental Plan is seeking a Provider Network Management Coordinator to support the Provider Relations team with onboarding, contract review, credentialing, and communications. This role emphasizes accuracy, multi-tasking, and high-quality service for dental providers.

Ideal candidates have a dental background, strong organizational skills, and the ability to manage multiple priorities while delivering excellent customer service in a remote, Florida-resident eligible capacity.

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant work experience.
• Minimum of two (2) years of experience in: Dental office management or administration; Managed healthcare; Customer service; Sales support.

Responsabilités

• Manage multiple shared Outlook inboxes and respond to provider inquiries from dental offices and internal departments.
• Support providers with web portal navigation and account assistance.
• Assist with provider recruitment and onboarding activities, including obtaining and tracking required documentation.
• Review provider contracts, credentialing documents, updates, and termination requests for completeness and accuracy.
• Extract, organize, and prepare provider contract submissions for processing.
• Support network maintenance activities by verifying provider information, appointment availability, office data, and roster updates.
• Coordinate and distribute provider communications, alerts, and updates via email and other communication channels.
• Route requests and workflows to the appropriate departments and Network Managers.
• Partner with Network Managers to maintain tracking tools and support ongoing projects.
• Prepare meeting agendas, document action items, and provide follow-up support.
• Research issues, analyze information, and assist with operational and system-related projects.
• Collaborate with internal teams to resolve provider-related questions and support business objectives.
• Perform additional duties as assigned.

Connaissances

Customer service

Relationship-building

Organizational skills

Verbal written communication

Independent work

Attention to detail

Analytical problem solving

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

Description du poste

Help Shape the Future of Provider Relations as a Provider Network Management Coordinator

Are you a detail-oriented professional with dental industry experience who thrives in a fast-paced, collaborative environment? Join LIBERTY Dental Plan as a Provider Network Management Coordinator and play a key role in supporting provider recruitment, network operations, and provider relationships that help deliver exceptional care to our members.

About the Role

The Provider Network Management Coordinator provides essential administrative and operational support to the Provider Relations team. In this role, you'll help maintain an accurate and effective provider network by coordinating onboarding activities, reviewing contracts and credentialing documentation, supporting provider communications, and assisting with network maintenance initiatives.

This position is ideal for someone with a strong dental background, excellent organizational skills, and the ability to manage multiple priorities while delivering outstanding customer service.

Location: Remote**(Florida residents only)**

Employment Type: Full-Time

What You'll Do

• Manage multiple shared Outlook inboxes and respond to provider inquiries from dental offices and internal departments.
• Support providers with web portal navigation and account assistance.
• Assist with provider recruitment and onboarding activities, including obtaining and tracking required documentation.
• Review provider contracts, credentialing documents, updates, and termination requests for completeness and accuracy.
• Extract, organize, and prepare provider contract submissions for processing.
• Support network maintenance activities by verifying provider information, appointment availability, office data, and roster updates.
• Coordinate and distribute provider communications, alerts, and updates via email and other communication channels.
• Route requests and workflows to the appropriate departments and Network Managers.
• Partner with Network Managers to maintain tracking tools and support ongoing projects.
• Prepare meeting agendas, document action items, and provide follow-up support.
• Research issues, analyze information, and assist with operational and system-related projects.
• Collaborate with internal teams to resolve provider-related questions and support business objectives.
• Perform additional duties as assigned.

Required Qualifications

• Bachelor's degree or an equivalent combination of education and relevant work experience.

• Minimum of two (2) years of experience in:

  • Dental office management or administration
  • Managed healthcare
  • Customer service
  • Sales support

• Strong customer service and relationship-building skills.

• Excellent organizational, prioritization, and time management abilities.

• Strong verbal and written communication skills.

• Ability to work independently and manage multiple responsibilities simultaneously.

• Intermediate proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

• Strong attention to detail and commitment to accuracy.

• Sound analytical and problem-solving skills.

Preferred Qualifications

• Experience in dental PPO and/or DHMO environments.
• Knowledge of provider contracting and credentialing processes.
• Understanding of dental terminology and dental office operations.
• Familiarity with Medicaid, Medicare, and dental insurance products.
• Bilingual Spanish proficiency.
• Experience collaborating across multiple teams and departments.

Why Join LIBERTY Dental Plan?

At LIBERTY Dental Plan, you'll be part of a team dedicated to delivering outstanding provider support and ensuring access to quality dental care. This role offers the opportunity to:

• Make a meaningful impact on provider and member experiences.
• Work remotely while supporting a dynamic provider network.
• Gain valuable experience in provider relations, contracting, credentialing, and network operations.
• Collaborate with experienced professionals in a supportive team environment.
• Develop your career while contributing to important organizational initiatives.

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That's why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurancewith low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accountsfor healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• **Employee Assistance Program (EAP)**to support mental health and well-being.
• Generous vacation and sick leavepolicies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursementfor eligible educational expenses.
• Remote or hybrid work optionsavailable for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $21.50 - $26.00 hourly not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.