Provider Network Communications Specialist

CareOregon; Utah; Remote; USD 81,000 - 99,000; Full time

Job summary

A leading healthcare organization seeks a Provider Network Communications Specialist responsible for executing communication strategies. This remote role requires extensive experience in marketing and communications, particularly in healthcare, with a focus on building stakeholder relationships and ensuring compliance. The ideal candidate will be skilled in data analytics and content creation to drive effective communication across multiple channels.

Benefits

Full benefits

5% bonus target

Qualifications

• Minimum 5 years of marketing or communications experience.
• 2 years in a healthcare organization using multiple media formats.
• Experience with data analytics tools preferred.

Responsibilities

• Lead provider communication strategy across the organization.
• Ensure regulatory compliance for provider network communications.
• Build partnerships with internal stakeholders for effective communication.

Skills

Communication

Marketing Strategy

Data Analytics

Stakeholder Engagement

Content Creation

Crisis Management

Tools

Microsoft 365

Google-based tools

Job description

Provider Network Communications Specialist

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Provider Network Communications Specialist

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Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Title

Provider Network Communications Specialist

Requisition #

25004

Exemption Status

Exempt

Management Level

n/a

Direct Reports

n/a

Manager Title

Provider Relations Manager

Department

Provider Network Operations

Pay and Benefits

Estimated hiring range $81,000 - $99,000, 5% bonus target, full benefits

Posting Notes

This role is fully remote but you must reside in Oregon or Washington.

Job Summary

The Provider Network Communications Specialist is responsible for leading the provider communication strategy across the organization. This role ensures standardized communications for both routine, and non-routine communications and ensures design, approval, and distribution of diverse content across various channels ensuring brand consistency and alignment with organizational mission and values, and compliance with federal and state guidelines. This role maintains, organizes, and executes operational communications to the provider network and internal talking points. This role ensures the design, approval, and distribution of diverse content types across various channels.

Essential Responsibilities

Operations

• Responsible for provider network operations communications strategy across the organization and provider network.
• Strategize with stakeholders regarding provider facing communication and internal talking points.
• Build and maintain strong partnerships with internal stakeholders including regional leadership, line of benefit leaders, and other subject matter experts.
• Responsible for executing high risk communications, crisis communications.
• Provide oversight and management of regulatory requirement deliverables related to provider network communications, ensuring communication-related regulatory compliance and organizational obligations are met.
• Responsible for executing deliverables within regulatory and project timelines.
• Leverage multiple resources to ensure standard and specialized process and tool development, deployment, and ongoing evaluation and improvement, in support of the provider network.
• Contribute to, implement, and support the maintenance of provider-network related communication policies, procedures, and monitoring systems for day-to-day execution of provider network-related operations, resources, deliverables, policies, and procedures.
• Research and create provider facing content regarding changes, initiatives, and updates.
• Strategize with stakeholders regarding provider facing communication.
• Execute provider communication strategy through various communication channels including letters, emails, website, provider portal.
• Maintain and support the development and implementation of comprehensive content calendars based on departmental and organizational objectives, provider network needs, and industry best practices.
• In partnership with department leadership, manage communications related to departmental activities, resources and training available, and opportunities for collaboration.
• Serve as a provider network communications resource and liaison for internal and external partners, providing operational and solution-based insight and support.
• Facilitate and/or participate in meetings and workgroups with internal and external partners, aimed at aligning priorities, collecting feedback, and incorporating feedback into communication plans and distribution strategies.
• Collaborate with other team members to accomplish functions essential to the department and organization.
• Make accessible, maintain, and coordinate updates for online provider support and compliance materials (such as the Provider Manual).
• Maintain a centralized library of finalized content, templates, reports, and other provider network communication materials in alignment with branding guidelines, ensuring accessibility to the organization, as appropriate.
• Maintain a consistent and timely publishing schedule, collaborating with department leadership to ensure oversight of, and adherence to, the communication review and approval process.
• Develop, maintain, and distribute materials (including FAQs, training guides, and contact lists), ensuring access to internal and external audiences as appropriate.
• Collaborate across the organization to establish, maintain, and enhance, a comprehensive, accurate, centralized internal provider contact directory for the provider network.
• Collaborate with various teams within a heavily matrixed environment to ensure the provider network is informed of health plan activities.
  
  

Analysis and Evaluation

• Ongoing evaluation and analysis of communication strategies and level of risk based on performance data, user feedback, survey data.
• Maintains data analytics and routine reporting of data and insights.
• Serve as a resource for gathering and translating feedback related to provider communications, ensuring process improvements are identified and implemented appropriately.
• Utilize analytics tools to measure content performance, analyze engagement, and adjust approaches and templates based on data-driven insights.
• Stay informed of provider network-related updates and sentiment, industry and community trends, content marketing innovations, and emerging platforms, to keep strategies current and effective.
• Lead efforts to streamline, enhance, and monitor provider network communications and related processes.
• Identify and define current and future resource needs within a heavily matrixed environment.
  
  

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.
  
  

Required

Experience and/or Education

• Minimum 5 years of marketing or communications experience, including 2 years with a healthcare organization, using a variety of media and formats (e.g. print ads, email, website content, social media, and direct mail)
  
  

Preferred

• Experience working in Medicaid or Medicare healthcare communications
• Experience with data analytics tools and techniques for interpreting provider feedback and engagement data and incorporating insights into communication strategies
  
  

Knowledge, Skills And Abilities Required

Knowledge

• Understanding of communications best practices
• Understanding of desktop publishing, website design, graphic design, and photography
• Understanding of provider network development, education, operations, and relations
• Understanding of health system operations, the healthcare industry, current trends and behaviors
• Understanding of Medicare, managed care, and the Oregon Health Plan
• Strong understanding of techniques used in change management
• Knowledge of healthcare terminology
• Knowledge of marketing concepts, techniques, and audience appeal
• Knowledge of current copywriting and content production best practices, including print, digital and social media
• Knowledge of multimedia content development workflows
• Strong knowledge of HIPAA regulations and other healthcare-related compliance requirements
  
  

Skills And Abilities

• Strong computer application skills, including the Microsoft 365 Office suite, and Microsoft and Google-based web browsers
• Skilled in developing marketing concepts that meet objectives
• Skilled in driving results strategically, and executing strategy effectively
• Skilled in creating and managing visual displays or maps of processes, timelines, and projects
• Excellent communication skills, including listening, verbal, and written
• Excellent interpersonal skills and ability to give and receive constructive editing feedback
• Ability to understand and strategize content across multiple channels based on constituent needs
• Ability to conduct trend analysis and informal research to identify communication needs and variances
• Results-oriented with strong attention to detail, multi-tasking, and ability to meet tight deadlines in a fast-paced environment
• Strong ability to develop and maintain professional relationships, clearly articulate policies and objectives, and utilize internal and external resources effectively
• Ability to work independently and collaboratively with minimal supervision
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movements for extended periods
• Ability to hear and speak clearly for extended periods
• Strong understanding of writing effective web content and best practices
• Ability to create and manage visual displays or maps of processes, timelines, and/or projects
  
  

Working Conditions

Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment and/or mobile technology

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location: Office setting

#MULTI

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Hospitals and Health Care and Insurance

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