Provider Experience Specialist (Portland)

Zocdoc; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare technology company in Myrtle Point is seeking a Customer Service Representative to provide exceptional service to healthcare provider partners. The role allows for remote work and offers a competitive salary of up to $26.92 per hour. Ideal candidates will have a strong customer service background, preferably in healthcare, and excellent communication skills. Comprehensive health benefits and opportunities for professional growth are included.

Benefits

Comprehensive health benefits

Flexible work environment

Paid time off and parental leave

Opportunities for professional growth

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience, preferably in healthcare or technology.
• Strong problem-solving skills and adaptability.

Responsibilities

• Provide exceptional customer service to healthcare provider partners.
• Proactively upsell features and streamline user interactions.
• Create lasting positive impressions and resolve issues.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong problem-solving skills

Organizational skills and attention to detail

Job description

Overview

Employer Industry: Digital Health Marketplace

Why consider this job opportunity

• Salary up to $26.92 per hour
• Flexible work environment with remote work options
• Comprehensive health benefits, including medical, dental, and vision
• Competitive paid time off and parental leave policies
• Opportunities for professional growth and participation in corporate wellness programs
• Recognition as a Great Place to Work Certified organization

What to Expect

• Provide exceptional customer service to healthcare provider partners via calls, emails, and chat
• Proactively upsell features and streamline interactions for a better user experience
• Act as the voice of the employer, creating lasting positive impressions and resolving issues promptly
• Develop a deep understanding of the employer's platform and services to inspire user engagement
• Maintain accurate records of all interactions to ensure consistent service quality

What is Required

• Excellent verbal and written communication skills
• Customer service experience, preferably in healthcare or technology
• Strong problem-solving skills and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Commitment to delivering best-in-class customer service

How to Stand Out

• Experience in a healthcare-related customer service role
• Familiarity with technology platforms in a service context
• Enthusiasm for learning new techniques and systems

#DigitalHealth #CustomerService #RemoteWork #CareerGrowth #GreatPlaceToWork

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