Provider Experience Specialist (Philadelphia)

Zocdoc; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading digital health marketplace is seeking a Customer Service Representative to provide exceptional support to healthcare partners via calls, emails, and chat. This role offers up to $26.92 per hour, a flexible work environment with remote options, competitive PTO, and employee health benefits. Ideal candidates have strong communication skills and customer service experience, particularly in healthcare or tech. Join a collaborative team and make a positive impact in healthcare.

Benefits

Competitive paid time off (PTO)

100% paid employee health benefit options

401(k) with employer-funded match

Wellness programs

Flexible work environment

Qualifications

• Customer service experience, preferably in a healthcare or technology-related field.
• Dedication to delivering best-in-class customer service.

Responsibilities

• Provide exceptional customer service experiences to healthcare provider partners.
• Proactively upsell features and enhance provider experience.
• Act as the voice of the employer, resolving issues promptly.
• Maintain accurate records of all interactions.

Skills

Excellent communication and interpersonal skills

Customer service experience

Strong problem-solving abilities

Organizational skills

Attention to detail

Job description

Employer Industry: Digital Health Marketplace

Why consider this job opportunity

• Salary up to $26.92 per hour
• Flexible work environment with remote work options
• Competitive paid time off (PTO) and 100% paid employee health benefit options (medical, dental, and vision)
• 401(k) with employer-funded match and competitive paid parental leave
• Employee Resource Groups and wellness programs promoting community and belonging
• Opportunity to work in a fun, collaborative team setting while making a positive impact in healthcare

What to Expect (Job Responsibilities)

• Provide exceptional customer service experiences to healthcare provider partners via calls, emails, and chat
• Proactively upsell features and streamline interactions to enhance provider experience
• Act as the voice of the employer, resolving issues promptly and creating lasting positive impressions
• Develop a deep understanding of the employer's platform and services to inspire engagement
• Maintain accurate records of all interactions to uphold the commitment to making healthcare easy

What is Required (Qualifications)

• Excellent communication and interpersonal skills, both verbal and written
• Customer service experience, preferably in a healthcare or technology-related field
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service and promoting the employer's mission

How to Stand Out (Preferred Qualifications)

• Experience in a healthcare-related service or technology field
• Familiarity with digital health platforms or marketplaces
• Ability to work collaboratively in a team-oriented environment
• Interest in learning new techniques and systems
• Positive and empathetic attitude towards customers and colleagues

#DigitalHealth #CustomerService #RemoteWork #CareerOpportunity #HealthcareInnovation

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