Provider Experience Specialist (Cleveland)

Zocdoc; Myrtle Point (OR); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading digital health marketplace in Myrtle Point is seeking a Customer Service Representative to provide exceptional support to healthcare providers. In this role, you will manage interactions via calls, emails, and chat, while promoting best practices in customer service. Ideal candidates will possess strong communication skills and experience in a related field. Join a mission-driven team committed to making healthcare easy.

Qualifications

• Excellent communication and interpersonal skills, both verbal and written.
• Customer service experience, preferably in a healthcare or technology-related field.
• Strong problem-solving abilities and adaptability in a fast-paced environment.

Responsibilities

• Provide exceptional customer service experiences to healthcare provider partners.
• Proactively upsell features and streamline interactions to enhance provider experience.
• Act as the voice of the employer, resolving issues promptly and effectively.

Skills

Excellent communication

Customer service experience

Strong problem-solving abilities

Exceptional organizational skills

Job description

Overview

Employer Industry: Digital Health Marketplace

What to Expect (Job Responsibilities)

• Provide exceptional customer service experiences to healthcare provider partners through calls, emails, and chat
• Proactively upsell features and streamline interactions to enhance provider experience
• Act as the voice of the employer, resolving issues promptly and effectively
• Develop a deep understanding of the employer's platform and services to inspire engagement among users
• Maintain accurate records of all interactions to uphold the commitment to making healthcare easy

What is Required (Qualifications)

• Excellent communication and interpersonal skills, both verbal and written
• Customer service experience, preferably in a healthcare or technology-related field
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service and promoting the employer's mission

How to Stand Out (Preferred Qualifications)

• Experience in a healthcare or technology-related customer service role
• Background in upselling or promoting services effectively
• Familiarity with digital health platforms or healthcare systems
• Ability to thrive in a highly collaborative team environment
• Passion for improving patient experiences and outcomes

#DigitalHealth #CustomerService #HealthcareMarketplace #CareerGrowth #RemoteWork

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.