Provider Enrollment Associate-Lead

Rochester Regional Health; United States; On-site; USD 28,000 - 32,000; Full time

Job summary

Rochester General Hospital is seeking a Lead Provider Enrollment Associate at the Riedman Campus in Rochester, NY. The role combines hands-on enrollment work with team leadership to ensure prompt credentialing and timely payer enrollment. This leadership position supports the Director and guides a team of enrollment associates.

You will oversee workflow, participate in process improvements, and maintain Apogee software configurations to optimize efficiency while upholding regulatory standards.

Qualifications

• Associates degree or equivalent combination of education and work experience.
• 4 years related work experience in a healthcare setting preferred.
• Notary Public required within one year from date of hire.

Responsibilities

• Plan, organize, assign and supervise day-to-day operations of the enrollment team.
• Schedule staffing to meet operational demands and maintain workflow.
• Provide leadership to credentialing associates and coordinate with director.
• Communicate performance feedback and coaching to team members.
• Develop electronic processes to improve efficiency in credentialing tasks.
• Monitor Apogee credentialing software and implement changes for efficiency.
• Ensure tasks meet regulatory standards and maintain data accuracy.
• Provide timely enrollment services with professionalism and accuracy.
• Review and submit provider applications with supporting documents.

Skills

Leadership

Customer service

Communication

Education

Associates degree or equivalent

Notary Public certification

Job description

Job Title: Provider Enrollment Associate-Lead
Department: Enrollment/Quality
Location: Riedman Campus,100 Kings Highway, Rochester NY 14617
Hours Per Week: 40
Schedule: Full-Time, Day-Shift, Monday to Friday, (8 am -4:30 pm)

Position Summary:

In addition to performing in the role of a Provider Enrollment Associate, provides leadership and assists the Director in facilitating the workflow, for a team of Provider Enrollment Associates. Provides knowledge, expertise and guidance to the team, thus ensuring credentialing is completed in an organized and timely fashion. Credentialing includes but is not limited to all carrier forms and online credentialing application processes and maintenance and training of Provider Enrollment Associates for Apogee software.Position requires thorough application review and filing with appropriate follow-up to ensure prompt payment by payors.

Key Responsibilities:

• Plans, organizes, assigns ans supervises the day-to-day operations and facilitates the workflow of the team. Orients, trains, coaches, and evaluates team members to ensure a competent and productive workforce.
• Schedules and maintains adequate staffing coverage to ensure operational demands are met.
• In addition to performing in the role of a Provider Credentialing Associate, provides leadership and assists manager/director in facilitating the workflow for a team of Provider Credentialing Associates.
• Coordinates/communicates with director regarding team member's performance thus providing feedback necessary for recognition and/or performance management/coaching.
• Develops new electronic processes in coordination with manager/director to increase efficiency of team.
• Monitors Apogee software setup for credentialing process, implementing changes as required to improve process efficiency.
• In accordance with departmental policies, provides knowledge, expertise and guidance to a team of Provider Credentialing Associates to ensure tasks are completed timely and accurately while meeting regulatory standards.
• Provide accurate and timely enrollment services in a prompt, professional, efficient and courteous manner, displaying STARS behavior to RGHS employed providers and team members.
• Offers efficiency and solutions to ensuring the accuracy of provider data and verification while maintaining files in payor enrollment software.
• Review and validate professional qualifications of providers to guarantee completion of provider applications.
• Collect and submit all applications timely and supporting documentation needed for submission to contracted insurance payors.
• Complete and review provider applications for submission, protecting the confidentiality of private information contained within the applications, according to department policy.
• Prepare and maintain reports and summaries of enrollment activities for managers.
• Act as main point of contact for Claims Clearinghouse vendor; including Medicaid enrollment tracking process.
• Monitor communications with administration, practice managers, provider recruitment and the hospital credentialing department.
• Monitor team workload.

Desired Attributes:

• Basic computer skills required.
• Excellent customer service and communication skills required.

Minimum Qualifications:

Associates degree or an equivalent combination of education and work experience.
4 years related work experience in a healthcare setting preferred.

Required Licensure/Certification Skills:

• Effective 4/1/21: NYS Notary Public required within one year (Per Diem employees excluded).
• Notary Public required 1 year from date of hire (Per Diem employees excluded).

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$20.00 - $23.00

CITY: Rochester
POSTAL CODE: 14617
The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based