Provider Customer Service Call and Chat Representative - Remote in TX

Freddie Mac; Sugar Land (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Freddie Mac is seeking a Provider Customer Service Call and Chat Representative to work remotely in TX. The role involves managing communications with healthcare providers and resolving issues related to benefits and billing. A supportive team culture and opportunities for career advancement are highlighted, along with a competitive salary and comprehensive benefits.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contributions

11 weeks of paid training

Qualifications

• Minimum 1 year of customer service experience.
• Proficient with computer and Windows PC applications.
• Availability to work full-time, flexibility for overtime.

Responsibilities

• Serve as the primary point of contact for healthcare providers.
• Manage communications through calls, chats, and emails.
• Triage inquiries related to benefits, eligibility, and billing.

Skills

Problem-solving

Communication

Customer Service

Education

High School Diploma or GED

Tools

Windows PC applications

Job description

Provider Customer Service Call and Chat Representative - Remote in TX

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $33.22 per hour based on full-time employment
- Comprehensive benefits package including equity stock purchase and 401k contributions
- Opportunity for career advancement and professional development
- Work remotely from within the state of Texas
- 11 weeks of paid training with a focus on employee success
- Supportive and collaborative work environment that values diversity and inclusion

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for healthcare providers, resolving issues efficiently
- Manage provider communications through multiple channels including calls, chats, and emails
- Triage and address inquiries related to benefits, eligibility, billing, and clinical authorizations
- Collaborate with internal teams to ensure timely and effective resolution of provider issues
- Promote self-service digital tools to enhance provider satisfaction and streamline processes

What is Required (Qualifications):
- High School Diploma or GED or equivalent work experience
- Must be 18 years of age or older
- Minimum of 1 year of customer service experience with a focus on problem-solving
- Proficient with computer and Windows PC applications, capable of navigating complex systems
- Availability to work full-time (40 hours/week) during normal business hours with flexibility for occasional overtime

How to Stand Out (Preferred Qualifications):
- Experience in a related environment such as a call center or customer service setting
- Familiarity with healthcare terminology and processes

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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