Provider Customer Service Call and Chat Representative - Remote in Multiple Locations

Freddie Mac; Maryland Heights (MO); Remote; USD 69,000; Full time

Job summary

A leading company in healthcare services is seeking a Customer Support Advocate to serve as the primary liaison for healthcare providers. This role involves managing provider interactions, resolving issues efficiently, and collaborating with internal teams. Candidates should possess a high school diploma and at least one year of customer service experience. The position offers competitive pay, comprehensive benefits, and opportunities for career advancement, with flexible remote work options available.

Benefits

Comprehensive benefits package

401k contribution

Equity stock purchase

Paid training program

Recognition and rewards for performance

Qualifications

• Minimum of 1 year of customer service experience.
• Proficient with computer and Windows PC applications.
• Availability to work full-time during normal business hours.

Responsibilities

• Serve as the primary advocate for healthcare providers.
• Manage provider interactions through calls, chats, and emails.
• Research and resolve complex prior authorization and claim issues.

Skills

Customer service

Problem-solving

Communication

Computer proficiency

Education

High School Diploma / GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $33.22 per hour
- Comprehensive benefits package including 401k contribution and equity stock purchase
- Opportunity for career advancement and development within the organization
- Flexible remote work option available for residents within the Central, Mountain, or Eastern Time Zones
- Paid training program lasting 11 weeks, conducted virtually
- Recognition and rewards for performance in a supportive work environment

What to Expect (Job Responsibilities):
- Serve as the primary advocate for healthcare providers, resolving issues efficiently and effectively
- Manage provider interactions through calls, chats, and emails in a multi-channel environment
- Quickly triage and address contacts from healthcare professionals, providing timely support
- Research and resolve complex prior authorization and claim issues to enhance provider satisfaction
- Collaborate with internal teams to ensure comprehensive communication and issue resolution for providers

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- Minimum of 1 year of customer service experience in analyzing and resolving customer concerns
- Proficient with computer and Windows PC applications, with the ability to navigate complex systems
- Availability to work full-time (40 hours/week) during normal business hours, including flexibility for occasional overtime, weekends, and holidays

How to Stand Out (Preferred Qualifications):
- Experience in a related environment such as an office, call center, or customer service role
- Knowledge of healthcare terminology and experience in the healthcare industry
- Current residency in states such as FL, TX, OH, NC, TN, AZ, NM, IN, CO, or VA

#HealthcareServices #CustomerSupport #RemoteWork #CareerDevelopment #EquityInHealthcare

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