Provider Customer Service Call and Chat Representative - Remote in FL

Freddie Mac; Miami (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare services company seeks a customer support advocate to work in a flexible remote role based in Florida. You will be the primary point of contact for providers, ensuring smooth issue resolutions and delivering top-notch service. This full-time position offers up to $33.22 per hour, a comprehensive benefits package, and substantial career advancement opportunities, all within a supportive work environment focused on employee well-being.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contributions

11 weeks of paid training

Flexible remote work options

Qualifications

• 1 year of customer service experience is required.
• Ability to handle 50-70 calls or chats daily.
• Proficiency in using computer and Windows PC applications.

Responsibilities

• Serve as the primary advocate for healthcare providers.
• Provide multi-channel support through calls, chats, and emails.
• Research and resolve complex prior authorization and claim issues.

Skills

Problem-solving

Customer service

Proficiency in computer applications

Education

High School Diploma / GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $33.22 per hour
- Comprehensive benefits package including equity stock purchase and 401k contributions
- 11 weeks of paid training with a focus on professional development
- Opportunity for career advancement within the organization
- Flexible remote work option for residents of Florida
- Supportive work environment that values employee contributions and well-being

What to Expect (Job Responsibilities):
- Serve as the primary advocate for healthcare providers, ensuring effective issue resolution
- Provide multi-channel support to providers through calls, chats, and emails
- Efficiently triage and address inquiries from healthcare professionals
- Research and resolve complex prior authorization and claim issues
- Collaborate with internal teams to communicate resolutions to providers promptly

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Minimum of 1 year of customer service experience with problem-solving skills
- Proficiency in using computer and Windows PC applications
- Ability to handle a high volume of calls or chats daily (50-70)
- Availability to work full-time during specified business hours, including potential overtime

How to Stand Out (Preferred Qualifications):
- Experience in a call center or customer service environment
- Knowledge of healthcare terminology and processes
- Current employment within the employer's operations and experience division

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #Benefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."