Provider Contract Specialist

EmblemHealth; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a leading health insurer dedicated to serving diverse communities in New York. This role is pivotal in managing provider relations, ensuring seamless communication and support for healthcare providers. You'll act as a vital link, handling contract disputes and optimizing provider interactions. The ideal candidate will possess strong analytical and problem-solving skills, along with a commitment to exceptional customer service. Embrace the opportunity to make a significant impact in a collaborative environment focused on quality care and community wellness.

Qualifications

• 3-5+ years of direct provider relations experience required.
• Strong customer service skills and ability to maintain rapport with providers.

Responsibilities

• Assist providers with contract disputes and ensure timely implementations.
• Coordinate with various Plan departments for provider issues and inquiries.

Skills

Provider Relations

Customer Service

Communication Skills

Analytical Skills

Time Management

Problem-Solving

Education

Bachelor's Degree in Health Care-related field

Bachelor's Degree in Public Administration

Bachelor's Degree in Management

Tools

Microsoft Office Suite

Excel

Word

Job description

EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visitemblemhealth.com .

Act as a liaison and operate as a vital link between specific Facility, Ancillary, Delegated and/or Professional providers and EmblemHealth. Responsible for day-to-day operations for all activities related to contracts with minimal supervision and direction, contract optimization, implementation of new programs and to assist with provider issues, education materials, as well as contact for all escalated issues from the Provider and internal EmblemHealth departments, including grievances, disputes, and provider/member billing complaints.

Responsibilities

• Assist providers in all matters related to contract disputes and ensure accurate contract and rate load implementations are done in a timely manner.
• Communicate with providers and respond to provider inquiries in a timely, accurate, and professional manner with minimal direction from leadership.
• Support the timely completion/coordination of claim inquiries and complaints for the Hospital, Ancillary, and/or Professional network; coordinate Joint Operating Committees (JOCs), claim review and resolution and support of audits when needed.
• Assist participating providers when issues require coordination of various Plan departments (Claims, Care Management, EDI, Grievance and Appeal, Customer Service, Enrollment, Special Investigations, Credentialing, etc.).
• Provide timely, useful, and accurate responses to provider requests (provider requests for Plan materials; provider questions regarding fees, the Plan’s website and IVR; information in the Plan’s Provider Manual, and escalated claim inquiries.
• Ensure and coordinate notification and education of various departments within the EH on contract terms and related issues and conditions.
• Coordinate delegated credentialing functions and activities.
• Ensure the accuracy of provider demographic data in the Plan’s database: review provider data for assigned Providers; handle provider requests for demographic changes; research provider address discrepancies identified by provider returned mail and potential provider demographic errors identified by other Plan departments or initiatives.
• May recruit available providers to fulfill Network deficiencies.
• Perform outreach projects which may include requests by the Plan’s State Sponsored Programs Department for DOH, IPRO and DOI notices, HEDIS medical record retrieval and other projects as needed.
• Document all outreach activities in compliance with department standards.
• Perform additional duties as directed, assigned, or required.

Qualifications

• Bachelors’ degree in Health Care-related field, Public Administration, or Management (Required)
• 3 – 5+ years of direct provider relations experience (Required)
• Knowledge of provider and payor roles, responsibilities and challenges (Required)
• An understanding of health care financing, access issues, delivery systems, quality controls, and legislation (Required)
• Strong customer service skills and the ability to maintain an excellent rapport with providers and their staff (Required)
• Ability to work well with various Plan departments is instrumental in the effectiveness of the position (Required)
• Excellent communication skills, written and verbal, to ensure that the appropriate requests are articulated and that problems are accurately represented for resolution (Required)
• Time management skills and flexibility to work on multiple projects/assignments simultaneously, with ability to change focus in a crisis situation. Willingness to assume diverse duties and challenges (Required)
• Interpersonal skills to effectively maintain working relationships to get issues resolved or to obtain information through people, and to represent the Plan and the Department in a favorable light (Required)
• Ability to work independently assignments and maximize opportunities to support (Required)
• Analytical and problem-solving skills to identify needs in provider relationships, make recommendations as projects develop and follow through to resolution using available resources to achieve a solution (Required)
• Proficiency testing in Excel, Word and other Microsoft applications (Required)
• PC skills including proficiency in Microsoft Office Suite (Required)

Security Disclosure

If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.

Pay Disclosure

At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.

EEOC Statement

We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.

Sponsorship Statement

EmblemHealth may provide work visa sponsorship depending on factors such as business unit requirements, position nature, costs, and applicable laws and regulations.