Provider Connections & Customer Service Manager

CommunityCare, Inc.; Tulsa (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

CommunityCare, Inc. in Tulsa, OK is seeking an experienced Customer Service Manager to lead the department toward higher performance and service quality.

You will analyze call center data, drive improvements, mentor supervisors, and coordinate with other departments to resolve issues impacting members. You will manage multiple projects, implement change initiatives, ensure compliance with healthcare regulations, and maintain strong stakeholder relationships to support member satisfaction and

Qualifications

• Knowledge of call center technology and service levels.
• Superior product knowledge.
• Demonstrated change management skills.
• Strong coaching and leadership skills, ability to motivate employees.
• Decisiveness and attention to detail.
• Affinity for multitasking with precision.
• Ability to manage multiple projects.

Responsibilities

• Implement and direct operational activities to ensure high production and performance.
• Lead and implement change initiatives related to processes, products, and policies.
• Develop change strategies and stakeholder communications.
• Handle customer complaints promptly to maximize relationships.
• Monitor issues to reduce recurring problems.
• Maintain performance standards aligned with corporate goals.

Skills

Call center knowledge

Leadership

Change management

Coaching

Attention to detail

Multitasking

Communication

Industry knowledge (healthcare/insur)

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CommunityCare, Inc. in Tulsa, OK is seeking an experienced Customer Service Manager to lead the department toward higher performance and service quality.

You will analyze call center data, drive improvements, mentor supervisors, and coordinate with other departments to resolve issues impacting members. You will manage multiple projects, implement change initiatives, ensure compliance with healthcare regulations, and maintain strong stakeholder relationships to support member satisfaction and