Provider Call Center Lead - West Sacramento, CA - Remote

Gainwell Technologies; West Sacramento (CA); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Provider Call Center Lead, where your skills will make a difference in healthcare. This role offers the chance to tackle complex customer inquiries, ensuring data integrity and compliance with service standards. You will thrive in a collaborative environment that values innovation and inclusion, all while enjoying the flexibility of remote work. With opportunities for career growth and development, this is your chance to contribute to meaningful solutions that enhance the well-being of vulnerable communities. Embrace this opportunity to grow your career in a supportive and dynamic organization.

Benefits

Flexible Vacation Policy

401(k) Employer Match

Comprehensive Health Benefits

Educational Assistance

Leadership Development Academies

Technical Development Academies

Qualifications

• 4+ years of customer service experience required.
• Experience with help desk software and office technology is essential.

Responsibilities

• Answer customer inquiries and resolve issues efficiently.
• Monitor transactions to ensure compliance with service agreements.

Skills

Customer Service

Problem Solving

Communication

Analytical Skills

Education

High School Diploma or G.E.D.

Tools

Help Desk Software

Computer Software

Telephone Technology

Job description

Provider Call Center Lead - West Sacramento, CA - Remote

Date: Feb 24, 2025

Location: West Sacramento, CA, US, 95605-1630

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As Provider Call Center Lead - West Sacramento, CA - Remote, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Answers telephones and responds to moderately complex customer questions and/or forwards calls to appropriate personnel.
• Research customer inquiries and responds to appropriate parties in a timely manner.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits reports to management.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

What we're looking for

• High school diploma or G.E.D.
• Four or more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.

What you should expect in this role

• Location – Position is remote, but candidate must be within 50 miles of the West Sacramento office.
• Business and analytical problem-solving skills.
• Ability to work independently.
• Ability to follow oral and written directions.
• Office environment may require shift work.

The pay range for this position is [[salaryMin]]-[[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.