Prototypes- Pasadena Mental Health Clinic - Case Manager I

HealthRIGHT 360; Pasadena (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a compassionate Case Manager to provide vital mental health services. This role involves coordinating care for clients, ensuring they receive comprehensive support tailored to their needs. The Case Manager will work closely with a multidisciplinary team, conducting intake assessments and facilitating access to essential resources. If you are passionate about making a difference in the lives of individuals facing mental health challenges and substance use disorders, this position offers a rewarding opportunity to contribute to a mission-driven organization.

Benefits

Robust benefits package

PTO

15 paid holidays

Commuter benefits

Retirement plans

Training and professional development opportunities

Qualifications

• 1+ years in human services or mental health.
• Knowledge of trauma-informed care is essential.

Responsibilities

• Coordinate care across services and maintain client caseload.
• Conduct intake services and assist clients with applications.
• Deliver services in outpatient, residential, or field settings.

Skills

Trauma-Informed Care

Case Management

Substance Abuse Treatment

Client Advocacy

Communication Skills

Education

High School Diploma

Job description

Prototypes- Pasadena Mental Health Clinic - Case Manager I

2650 E Foothill Blvd, Pasadena, CA 91107, USA Req #1135

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Our outpatient services specialize in treatment for mental health and substance use disorders, offering treatment and skills groups, as well as community resources.

Outpatient programs provide trauma-informed care aimed at reducing the harmful impacts of substance use. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience tailored to each client’s needs and goals. Services include individual and group therapy, case management, treatment planning, drug and alcohol counseling, crisis intervention, and connection to social support services.

Benefits and Perks:

• Robust benefits package including PTO, 15 paid holidays, commuter benefits, retirement plans, and more.
• Eligibility for public loan forgiveness programs.
• Training and professional development opportunities.
• Work with mission-driven, compassionate colleagues and make a difference daily.

Job Summary:

Prototypes’ outpatient mental health services provide comprehensive mental health care for the community, from prevention and early intervention to intensive outpatient services, including Full-Service Partnership (FSP). Services are delivered at our sites and in the community, encompassing individual and group services, medication support, case management, and coordination with other healthcare providers.

The Case Manager coordinates care across HealthRIGHT 360’s continuum, collaborating with human services providers and clients to complete intake documents, outcome measures, and benefit applications. The role involves working with a multidisciplinary team to ensure optimal treatment outcomes, providing services in outpatient offices, residential treatment, or in the field based on client and program needs.

The Case Manager maintains a caseload and links clients to services addressing benefits, mental and physical health, employment, probation, DCFS, housing, community resources, substance use disorder services, and aftercare. They support clients in increasing self-efficacy, self-advocacy, life skills, coping strategies, and community reintegration, working collaboratively with the team to ensure effective treatment.

Key Responsibilities:

• Conduct intake services, including opening treatment episodes, communicating with EHR and Billing teams, and collaborating with supervisors.
• Assist clients with Medi-Cal applications or transfers.
• Gather healthcare provider information and manage releases of information.
• Coordinate communication and linkage with external services.
• Serve as contact for medication-only or Wellness services, maintaining client records.
• Collaborate on outcome measures like WHO-QOL, OMAs, KECs.
• Complete DMH NET assessments for clinical needs.
• Deliver services in individual, family, and group formats.
• Seek clinical consultation as needed, especially in high-risk situations.
• Conduct and document UA tests when assigned.
• Maintain communication with the treatment team through meetings and conferences.
• Provide services in outpatient, residential, or field settings, including outside business hours.
• Meet client care hours (minimum 25 hours/week).
• Provide translation services as needed.
• Support parents and caregivers in navigating health systems and benefits.
• Offer field-based services as required.
• Assist with outreach, engagement, and client intakes, including in the field.
• Complete and submit program documentation, invoices, and reports timely and in compliance with policies and standards.

Qualifications:

Required:

• High school diploma or equivalent.
• At least one year of experience in human services or related expertise in mental health, substance use, family treatment, or recovery.
• Knowledge of trauma-informed care.
• Valid driver’s license and proof of insurance.
• Two years’ experience in human services or related fields, with expertise in substance abuse treatment and recovery.
• No active parole or probation.
• Successful background check and live scan.
• Full COVID-19 vaccination, including booster shots (medical/religious exemptions available).

We consider qualified applicants with arrest and conviction records for employment.