Proton Therapy System (PTS) Service Engineer

IBA; Kansas City (KS); On-site; USD 72,000 - 96,000; Full time

Job summary

Join a forward-thinking company as a Proton Therapy System Service Engineer, where you will play a vital role in maintaining and enhancing life-saving technology. This position involves troubleshooting, performing preventative maintenance, and supporting clinical operations to ensure the Proton Therapy System operates at its best. With a focus on teamwork and customer service, you will collaborate with clinical staff and contribute to innovative solutions that protect and enhance patient lives. If you are mission-driven and eager to make a difference in the medical equipment manufacturing industry, this opportunity is for you.

Benefits

Medical Insurance premium subsidy

Dental Insurance premium subsidy

Vision Insurance premium subsidy

401(k) Plan match

Profit Sharing Plan

10 weeks paid Parental Leave

Tuition Reimbursement Program

Wellness Program cash incentives

Emergency Travel Services

Professional growth education programs

Qualifications

• 3+ years of experience in electrical and mechanical system repair.
• B.S. in Engineering or Physics preferred, or equivalent experience.

Responsibilities

• Maintain and deploy the Proton Therapy System for various customer needs.
• Troubleshoot PTS equipment including electrical and mechanical issues.

Skills

Electrical system repair

Mechanical system repair

Troubleshooting

Customer service orientation

Interpersonal skills

Problem-solving

Education

B.S. in Engineering or Physics

High School diploma or Associate’s Degree with relevant experience

Tools

MS Suite (Excel, Word, Access, Outlook, Teams)

LINUX systems

SAP

Siemens Step 7

Service Max

Job description

Proton Therapy System (PTS) Service Engineer

Requisition ID: 3067

Location: Kansas City, KS, US

Work regime: Full-Time

Kind of contract: Open Ended Contract

Mission: Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, supporting hardware and software testing, and being involved in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities, which affect global operations.

Challenges we trust you with

• Maintain and deploy the Proton Therapy System (PTS) for various customer needs, including QA, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.
• Perform maintenance of the PTS including routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership and IBA employees.
• Provide support to PTS Hardware and Software testing.
• Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
• Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.
• Support the PTS in all phases, including unit testing, integration testing, validation testing, and other site-related activities as defined by the Site Manager and STL.
• Coach and support new hires and peers in a career progression path.
• Perform other related duties as required and assigned.

What we value

You have:

• B.S. in Engineering, Physics, or other applicable field, or a High School diploma or Associate’s Degree with 3+ years of relevant work experience, such as hands-on electrical, mechanical system repair, troubleshooting, and maintenance of large integrated systems.
• 3+ years' experience in electrical/mechanical system repair, troubleshooting, and maintenance of large integrated systems.
• Experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, Radars, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Solid general knowledge of/experience with MS Suite: Excel, Word, Access, Outlook, Teams, etc.
• Knowledge of local EHS (Environment, Health, and Safety) regulations.
• Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

And you also are:

• Mission-oriented, driven by what is possible to protect, enhance, and save the lives of the patients we serve.
• Customer service oriented, with a solution-oriented mindset.
• A team player with strong interpersonal skills and the ability to collaborate across teams.
• Thoughtful, driven, proactive, and hands-on individual.
• Able to follow rules and regulations, delivering on strict deadlines.
• Willing to travel during the training period (+/- 2 months) and as needed for career development and specialized training.
• A flexible person, willing to work in rotating shifts and occasional weekends.

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range: $72,200 – $95,500 USD

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. We provide benefit plans that reward your hard work and offer you and your family comprehensive financial, health, and wellness protection.

Foundational Benefits paid for 100% by IBA:

• Basic Life insurance (1x annual pay)
• Accidental Death & Dismemberment Insurance (1x annual pay)
• Short Term Disability (80% of pay)
• Long Term Disability (60% of pay)
• Medical Insurance premium subsidy for each of the 3 available options
• Wellness Program cash incentives (up to $500/year)
• Annual contribution to Health Savings or Health Reimbursement Accounts
• Dental Insurance premium subsidy
• Vision Insurance premium subsidy
• 4% 401(k) Plan match
• Profit Sharing Plan
• 10 weeks 100% paid Parental Leave (Mothers and Fathers)
• 7 personal days annually
• 10 days of PTO in the first year
• Emergency Travel Services
• Employee Assistance Plan
• Tuition Reimbursement Program
• Professional growth education programs
• Above and Beyond Reward Program
• Job referral rewards

Additional benefits available:

• Voluntary Life Insurance
• Voluntary Spousal Life Insurance
• Pre-paid Legal Services
• Health Savings Account
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account

Life at IBA

The job will take place in IBA's site in Kansas City, Kansas. IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We align with our company values of Care, Dare, Share, and Be Fair and by IBA’s Code of Business Conduct.

At IBA, we value diversity and are an equal opportunity employer. We do not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Medical Equipment Manufacturing