Protective Services Specialist 1/2 Anchorage

State of Alaska; Anchorage (AK); On-site; USD 50,000 - 70,000; Full time

Job summary

The State of Alaska, Office of Children's Services in Anchorage, is seeking a Protective Services Specialist (PSS) to safeguard children through investigations, assessment, and intervention planning. This is a full-time position spanning in-home and out-of-home services, with coordination across tribal partners and courts.

The role requires strong judgment, teamwork, and the ability to manage high-stress cases.

Qualifications

• Demonstrates ability to investigate child abuse/neglect and develop safety plans.
• Provides services to families to enhance child safety and well-being.
• Ability to work after hours and travel as needed.

Responsibilities

• Investigate reports of child abuse/neglect and develop intervention plans.
• Provide in-home services or place children with relatives/foster homes when needed.
• Write and submit reports to the Court and coordinate with Tribal/Community Partners.

Skills

Stress Tolerance

Self-Management

Teamwork

Job description

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the

Competency Based MQ instructions below to learn more.

Office of Children's Services (OCS) is recruiting for full-time Protective Services Specialist 1/2

in Anchorage, Alaska

This position is open to All Applicants.

What You Will Be Doing

As a Protective Services Specialist (PSS), responsible for Child Protection Services in the Family Services unit, the Investigations & Assessment unit, or as Generalist covering both. Services are intended to ensure the safety, permanency and well-being of children, enhance the protective capacities of parents, and strengthen the family. It is comprised of two components: 1) In-home Services and 2) Out-of-home Services. More information on Family Services can be found here: Family Services

This case carrying position has a wide range of duties, including investigating reports of child abuse and/or neglect, prepare plans for intervention by soliciting the cooperation of the family and others, and gather information about family dynamics/functionality, develop plans to ensure child safety while assisting parents in addressing their diminished protective factors, place children out of the home with a relative or licensed foster home when necessary, provide ongoing and/or in-home services to families, write and submit reports to the Court, work closely with Tribal/Community Partners, frequent face-to-face and telephonic contact with parents and caregivers of children in custody and make referrals to other service providers and agencies.

For more information: OCS Practice Model

Mission and Values/Culture:

The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. Everything we do is underpinned by our Core Values Hope, Integrity, Respect and Empathy.

Benefits of Joining Our Team:

The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve.

Your first twelve months in the agency are probationary and considered a training period, with formal virtual training, on-the-job training with your supervisor, and with other colleagues.

While this is a field-based position that involves working in the community, part-time telework within the duty station may be an option upon eligibility.

Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and eleven paid holidays per year. Please see the benefits tab on this posting for more information.

The Working Environment You Can Expect:

The Office of Children’s Services Anchorage Regional Office is in mid-town Anchorage. The working environment will consist of a typical office setting as well as regular field work throughout the community. Frequency of travel fluctuates and is expected to be 20%-50% of the month. Length of trips can vary 30 mins - 3 hours depending on situation, and can include overnight stays up to 3 days in rural conditions with some exposure to extreme weather conditions in the winter. Travel in outlying areas may involve small aircraft and overnight stays.

The work we perform is critical and significantly impacts the communities we serve. As a result, the Office of Children's Services (OCS) requires staff to work after hours and on-call, work in the evenings and weekends as well as weekdays, so overtime is also an expectation when deemed necessary. OCS staff are considered essential, so are expected to work during pandemic and other natural disasters.

The typical workweek may include some caseworker visits at school or in resource family homes, virtual and in-person court attendance, and mostly working independently in an office setting.

Our teams are based around having a strong work ethic and high ethical standards, believing in treating all people with dignity and respect, as well as being self-motivated, organized and honest. We are all about getting the job done while still contributing to a positive, upbeat work environment.

For information on the Anchorage community (including schools, hospitals, housing) please review Alaska Community Profiles.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Please ensure your application (through work history, volunteer work, training, education, licenses, certifications, etc.) supports/demonstrates how you possess the minimum required competencies for this position and be sure to thoroughly document it in your application.

Special Note

• This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after completing the training plan and demonstrating competency in the work performance.
• This position requires a valid Alaska Real ID driver’s license.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• Relocation reimbursement costs may be provided by the State of Alaska.
• For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.

A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for this position please visit following link: https://www.governmentjobs.com/careers/Alaska/classspecs

If you can imagine yourself in this role, we encourage you to apply!

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in:

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral Communication: Expresses information (for example, ideas