Protective Services Officer Unarmed - Ashland ED

Bon Secours Mercy Health; Ashland (VA); On-site; USD 25,000 - 37,000; Full time

Job summary

Bon Secours Mercy Health is seeking a Protective Services Officer to provide internal and external safety and security for our facilities. You will respond to routine and emergency calls, participate in investigations, and support a safe environment for patients, visitors and staff.

Responsibilities include patrols, escort duties, enforcing policies, monitoring CCTV, and documenting incidents. Requires a high school diploma or GED; BLS within 6 months of hire; 1–2 years of security experience

Qualifications

• High school diploma or GED; vocational/technical degree preferred.
• Experience in safety, security, or law enforcement is beneficial.
• BLS Basic Life Support certification required within 6 months of hire.

Responsibilities

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property including parking lots and decks.
• Enforces policies such as parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policies.
• Monitors hospital activity on CCTV to detect escalating situations requiring protective services involvement.
• Intervenes in patient, visitor and staff confrontations as appropriate.
• Documents all duties performed, including daily activity logs and incident reports.

Skills

Effective Communication

Active Listening

Conflict Resolution

Report Writing

Empathy

Education

High School Diploma or GED

Vocational/Technical Degree (preferred)

Tools

Microsoft Word

Defensive tools handling

Radio communication systems

Surveillance systems

Job description

Job Summary

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Job Summary

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Essential Functions

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Documents all duties performed to include completion of daily activity logs and incident reports.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• High school diploma or GED (required)
• Vocational/Technical Degree (preferred)

Required Licensing & Certifications

• Valid driver's license (required)
• BLS Basic Life Support – American Heart Association (required within 6 months of hire)

Experience

• 1-2 years of security, law enforcement, or military experience (preferred)

Skills & Abilities

Hard/Tech/Clinical Skills

• Basic skills using Microsoft Word
• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.
• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.

Soft/Interpersonal Skills

• Effective Communication, Active Listening, Empathy, Conflict Resolution

Range

Minimum: $18.11

Maximum: $27.17

Training

• Non-Violent Crisis Intervention Training (Required within 6 months of hire)

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Aff