Protective Service Specialist

Wisconsin Municipal Mutual Insurance Company; Wisconsin; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Wisconsin Municipal Mutual Insurance Company (WMMIC) is seeking a Protective Services Specialist to guide sheriffs, police, and fire/EMS agencies on risk mitigation, loss control, safety practices, and readiness. The role collaborates with member leadership, training staff, municipal administrators, and internal teams to deliver protective-services programs and statewide training.

It helps reduce liability, strengthen policies, and improve organizational resilience across Wisconsin

Qualifications

• Bachelor’s degree in criminal justice, fire service, public administration, safety management, or related field.
• Minimum of five years of progressively responsible experience in law enforcement, fire service, EMS, risk management, or public‑sector safety leadership.
• Deep understanding of law enforcement, fire service, and EMS operations, including risk mitigation strategies and high‑risk/low‑frequency event management.

Responsibilities

• Conducts on-site safety, operational, and risk assessments for law enforcement, jail operations, fire service, and EMS agencies.
• Provides best‑practice, standards‑based recommendations aligned with Wisconsin statutory requirements to reduce workers’ compensation claims, liability exposure, and operational hazards.
• Identifies trends in high‑risk activities (e.g., use of force, apparatus operations, EV incidents, roadway safety, firefighter/EMS exposures, fatigue‑related risks).
• Designs and delivers training for public safety personnel on risk mitigation, safety culture, ethics, incident prevention, and operational readiness.
• Assists members in developing or updating policies, SOPs, and training plans, including accreditation‑related initiatives (e.g., Lexipol‑aligned policies, accreditation pursuits).
• Produces educational materials, safety bulletins, and specialized resources for sheriffs, police, and fire/EMS agencies (e.g., risk alerts, monthly safety topics).

Skills

Risk assessment

Public safety leadership

Training design

Policy development

Education

Bachelor’s degree in criminal justice, fire science, public administration, safety management, or related field

Job description

At Wisconsin Municipal Mutual Insurance Company (WMMIC), we believe that how we work is just as important as what we do. Our culture is built on trust, respect, and a shared commitment to excellence—both individually and organizationally.

We value each team member as a respected and appreciated contributor. These Individual Values guide how we show up for one another every day:

• Honesty & Integrity – Acting with truthfulness and sincerity, even when it’s not easy
• Respect in Action – Treating others with kindness, courtesy, and a willingness to help
• Dependability – Following through on commitments and being someone others can rely on
• Receptive – Staying open to new ideas, listening with curiosity, and valuing diverse perspectives

As an organization, we exist to serve our members with excellence and purpose. These Organizational Values unite us in that mission:

• Members First – Prioritizing member needs and acting in their best interest
• Accountability – Owning our actions and their impact with transparency and trust
• Excellence – Taking pride in our work and striving to exceed expectations
• Continuous Improvement – Embracing learning, adaptability, and innovation

Ethical Conduct – Committing to honesty, honor, and doing what's right

Position Summary:

The Protective Services Specialist provides expert guidance to Wisconsin sheriff, police, and fire/EMS agencies on risk mitigation, loss control, safety practices, and operational readiness. As the organization’s public safety risk expert, the Specialist helps member agencies reduce liability, prevent injuries, strengthen policies, and improve organizational resilience.

The Specialist collaborates with member leadership, training staff, municipal administrators, and internal WMMIC teams to administer protective‑services programs, develop evidence‑based safety initiatives, assess agency needs, and deliver high‑impact training and consultation statewide.

Public safety agencies face complex and evolving risks. By providing expert consultation, safety leadership, and program administration, the Protective Services Specialist plays a critical role in helping Wisconsin municipalities protect their employees, safeguard the public, reduce liability exposure, and strengthen community trust.

Key Responsibilities:

Risk Mitigation & Loss Control Consulting

• Conducts on‑site safety, operational, and risk assessments for law enforcement, jail operations, fire service, and EMS agencies.
• Provides best‑practice, standards‑based recommendations aligned with Wisconsin statutory requirements to reduce workers’ compensation claims, liability exposure, and operational hazards.
• Identifies trends in high‑risk activities (e.g., use of force, apparatus operations, EV incidents, roadway safety, firefighter/EMS exposures, fatigue‑related risks).

Training, Education & Policy Development

• Designs and delivers training for public safety personnel on risk mitigation, safety culture, ethics, incident prevention, and operational readiness.
• Assists members in developing or updating policies, SOPs, and training plans, including accreditation‑related initiatives (e.g., Lexipol‑aligned policies, accreditation pursuits).
• Produces educational materials, safety bulletins, and specialized resources for sheriffs, police, and fire/EMS agencies (e.g., risk alerts, monthly safety topics).

Member Engagement & Relationship Management

• Serves as the primary relationship manager for public safety agencies, providing responsive support and expert guidance.
• Facilitate communication with chiefs, sheriffs, command staff, training divisions, municipal administrators, and risk managers.
• Represents the organization at conferences, regional meetings, and professional associations to strengthen partnerships and advance continuous improvement.
• Monitors claim trends, operational losses, and emerging risks to guide program improvements and member recommendations.
• Works with internal teams (claims, loss control, member services) to analyze data and develop targeted risk‑reduction strategies.
• Ensures timely reporting, documentation, and follow‑up for all consultations, projects, and protective‑services initiatives.

Additional Duties

• Perform all other duties as assigned to support departmental goals and organizational success.

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in criminal justice, fire science, public administration, safety management, or related field required.
• Minimum of five years of progressively responsible experience in law enforcement, fire service, EMS, risk management, or public‑sector safety leadership.

Knowledge, Skills & Abilities

• Deep understanding of law enforcement, fire service, and EMS operations, including risk mitigation strategies and high‑risk/low‑frequency event management.
• Knowledge of safety standards, regulatory requirements, and Wisconsin‑specific legal considerations affecting public safety agencies.
• Strong interpersonal skills with the ability to work effectively with chiefs, sheriffs, front‑line responders, municipal leaders, and internal staff.
• Excellent written and verbal communication skills, including preparation of reports, training material, and educational content.
• Ability to plan, organize, and manage multiple projects independently.
• Skilled in analyzing loss trends and translating findings into actionable recommendations.
• Proficiency with Microsoft Office, CRM systems, virtual meeting platforms, and data‑driven reporting tools.
• Regular and reliable attendance required.

Preferred Qualifications

• Experience working with Wisconsin municipal operations and understanding of state‑specific public safety requirements preferred.
• Experience developing and delivering training programs for public safety personnel strongly preferred.

Working Conditions & Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of the Protective Service Specialist role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

This position requires prolonged sitting, frequent use of computer equipment and telephone, and regular communication with members and staff. Occasional lifting of items up to 10 pounds and periodic travel for meetings, training, or conferences are required. Specific vision abilities include close vision, peripheral vision, depth perception, and the ability to adjust focus.

• Hybrid Work Model: Primarily remote, with residence in Wisconsin required (within reasonable driving distance).
• In-person participation is expected for scheduled office meetings, training, and member-related travel.
• Work may occasionally involve high‑pressure situations requiring timely decision‑making and clear communication with members and stakeholders.