Protected Health Information Records Specialist

Bridgeway Community Health; Salem (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Holidays

Medical, Vision and Dental Coverage

5% employer match 401(k) Retirement

Corporate Fitness Membership subsidy

Employer-Sponsored Life, AD&D, and LTD

Generous PTO

Health Savings Accounts

Flexible Spending Accounts

Internal Growth Opportunities

Job summary

Bridgeway Community Health in Salem, OR is seeking a Protected Health Information Records Specialist to support daily Quality Assurance operations, ensure accurate documentation, and maintain compliance with HIPAA and related standards. You will review client chart closures, audit records for timeliness and quality, and help issue completion certificates for services and treatment episodes.

The role emphasizes confidentiality, teamwork with providers and staff, and proactive participation in

Qualifications

• High school diploma or equivalent required; post-secondary education preferred.
• Experience in healthcare, behavioral health, or administrative support role strongly preferred.
• Certification in protected health information management a plus.

Responsibilities

• Reviews client chart closures to ensure documentation is complete, accurate, and compliant with policies and regulatory standards.
• Audits closed charts for timeliness, completeness, and quality; resolves issues with providers/staff.
• Generates and issues completion certificates for finalized services or treatment episodes.
• Participates in quality improvement and compliance initiatives as needed.
• Maintains confidential documentation consistent with HIPAA, 42 CFR Part 2, and organizational standards.
• Performs other duties as assigned.

Skills

Organizational skills

Time management

Communication skills

EHR systems

Microsoft Office

Team collaboration

Confidentiality

Education

High school diploma or equivalent

Post-secondary education preferred

PHI certification a plus

Tools

EHR software

Job description

Bridgeway Community Health

Is currently seeking a

Protected Health Information Records Specialist

to join our team!

Come join our elite team of professionals!

who all have a passion to see lives changed and relationships restored.

Bridgeway is a new kind of healthcare organization providing holistic treatment through addiction recovery, problem gambling treatment, mental health therapy, and primary medical care.

Primary Purpose

The Protected Health Information Records Specialist is responsible for supporting the daily operations of Quality Assurance by ensuring effective communication, efficient workflow, and consistent service delivery. This role contributes directly to organizational success by maintaining compliance with policies and standards, supporting staff and clients, and fostering a culture of quality and accountability.

Essential Duties and Responsibilities

• Reviews client chart closures to ensure all documentation is complete, accurate, and compliant with organizational policies, and regulatory standards.
• Audits closed charts for timeliness, completeness, and quality; identify discrepancies or missing elements and works with providers/staff to resolve issues.
• Generates and issues completion certificates for finalized services, programs, or treatment episodes, ensuring documentation aligns with compliance and quality standards.
• Participates in quality improvement and compliance initiatives as needed.
• Maintains accurate and confidential documentation consistent with HIPPA, 42CFR Part 2, and organizational standards.
• Performs other duties as assigned.

Minimum Qualifications and Experience

Experience, Education, and Credentials

• High school diploma or equivalent required; post-secondary education preferred.
• Experience in healthcare, behavioral health, or administrative support role strongly preferred.
• Certification in protected health information management a plus.

Knowledge, Skills, and Abilities

• Strong organizational and time management skills.
• Ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency with EHR systems, Microsoft Office Suite, and other administrative tools.
• Ability to work collaboratively with providers, staff, and external partners.
• Commitment to confidentiality, professionalism, and client-centered care.

Other Required Qualifications

• Must be able to pass a criminal background check.

Benefits

• Paid Holidays
• Medical, Vision and Dental Coverage
• 5% employer match 401(k) Retirement Savings Plan (Pre & Post-Tax Options)
• Corporate Fitness Membership subsidy
• Employer-Sponsored Life, Accidental Death, Critical Illness, Long-Term Disability Coverage
• Generous Paid Time Off (PTO) Plan
• Health Savings Accounts
• Flexible Spending Accounts
• Internal Growth Opportunities

Compensation

• Wage will depend on experience and credentials.
• An additional stipend is available for Spanish/English bilingual employees

About Bridgeway Community Health

Our mission of helping people in our community who struggle with the symptoms of addiction to drugs, alcohol, problem gambling, and/or psychiatric illness only happens when we create an agency culture of community, mutual respect, encouragement, and desire to see each employee grow and excel.

BEST Non-Profit Award

For 10 years, Bridgeway Community Health has been honored to be designated by the Oregon Business Journal as one of the 100 Best Nonprofits to Work for in the State of Oregon!

Council on Accreditation

Bridgeway Community Health has achieved accreditation, meeting the highest national standards in professional performance!

If this sounds like an environment for you, come join our team!

EOE AA M/F/Vet/Disability