Prospect Performance Manager - CLE

Prospect International Airport Services; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off (PTO)

Exclusive Employee Discounts and Perks

Earned Wage Access (Payactiv)

Tuition Discount with Purdue Global

Job summary

Prospect Airport Services is seeking a supervisor to manage a team of leads and agents in passenger assistance, ensuring safe and efficient daily operations across shifts. You will oversee dispatching, scheduling, and training while maintaining regulatory compliance.

Ideal candidates have 1 year of aviation or ground handling experience, a valid driver's license, and the ability to obtain airport credentials.

Qualifications

• High School diploma, GED or equivalent education.
• Minimum 18 years old and valid driving license.
• Ability to obtain airport/state/customs credentials.
• One year of relevant aviation or ground handling experience (preferred).

Responsibilities

• Supervise team of leads and agents in passenger assistance duties.
• Manage shift schedules including workstation assignments and vacations.
• Coordinate payroll-related paperwork and shift administration.
• Enforce safety procedures and regulatory compliance.
• Communicate issues to the manager and conduct shift meetings.

Skills

Leadership

Shift scheduling

Communication

Ground handling experience

Education

High School diploma, GED or equivalent

Job description

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits can take you.

Job Summary

Responsible for supervising agents to their assigned shifts to ensure the daily activities are performed safely and efficiently. Manage dispatching agents and applicable equipment to their arriving and departing flights, planes, and assignments.

• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
• Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
• Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.
• Paid Time Off (PTO) – Location specific leave policy.
• Exclusive Travel Discounts:
• ID90 Discount Program – Industry-exclusive deals on hotels, car rentals, cruises, and more!
• Concur – Discounted cars and hotels
• Tuition Discount with Purdue Global.

Job Duties

• Supervise team of leads and agents in passenger assistance duties.
• Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Communicate with the manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• High School diploma, GED or equivalent education.
• Must be at least 18 years of age .
• Possess a valid Driving License.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Preferred Qualification

• One year of relevant work experience in the aviation or ground handling services industry.

Physical requirements

• Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.

Working conditions

• Must be able to work rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Prospect Airport Services is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."