ProProduct Development Representative

ServiceTitan; Glendale (CA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Flexible time off

Medical, dental and vision coverage

Parental leave and fertility benefits

Job summary

ServiceTitan in California is seeking a ProProduct Development Representative to build and manage a strong sales pipeline, demystify the value of add-on modules, and book product demonstrations for Account Managers. You will perform high-volume outbound calls and emails, establish rapport, and help identify opportunities to expand our footprint within existing customers.

The role requires 1–3 years in Sales or Customer Success, outbound calling experience, and travel up to 30% domestically.

Qualifications

• 1-3 years of experience in Sales or Customer Success (cross-sell or up-sell)
• 12+ months of outbound calling experience
• Ability to travel domestically 30% of the time
• Strong interpersonal skills and friendly professional demeanor on the phone
• Ability to handle objections and articulate value proposition of add-ons at any level of detail

Responsibilities

• Build a strong sales pipeline by engaging existing customers, demonstrating value of add-on products, and booking demos for Account Managers
• Conduct high-volume engagement through outbound calls (25/day) and emails
• Strategically craft honest relationships and genuine rapport with customers
• Drive customers to discover unmet needs and how we can deliver value
• Collaborate with Account Managers to develop communication plans
• Log and maintain activity in Google Sheets/Salesforce.com
• Assist with weekly reporting on campaigns and ad-hoc requests
• Serve as liaison for customers and internal teams (Pro Sales, Customer Success, Support)

Skills

Outbound calling

Sales experience

Communication

Objection handling

Travel willingness

People skills

Team collaboration

Tools

Salesforce

Google Sheets

Job description

Ready to be a Titan? ServiceTitan is the world’s leading all-in-one software for commercial and residential businesses. Our Sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives.

Ready to be a Titan? ServiceTitan is the world’s leading all-in-one software for commercial and residential businesses. Our Sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives. ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers on how Pro modules can enhance their ServiceTitan ROI and add value to the customer operations. A successful candidate will book product demonstrations between the existing customer and the Account Manager and assist the Account Manager with closing the deal through detailed discovery calls and notes that identify key areas of opportunities.You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success to build a long term career in Sales. Those who thrive in this role are motivated to be the best they can be every day by continuously applying feedback and best practices.

What You’ll Do:

• Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for Account Managers
• Conduct high-volume engagement through outbound calls (25/day) and emails
• Strategically craft honest relationships and genuine rapport with customers
• Drive customers to discover unmet needs or pain points and how we can deliver extraordinary value and remediate those pain points
• Work closely and collaboratively with Account Managers to develop and implement appropriate communication plans
• Log and maintain all activity in Google Sheets/Salesforce.com
• Assist with weekly reporting on active campaigns and any ad-hoc requests
• Act as a liaison for customers and other internal teams, e.g. Pro Sales Team, Customer Success, Support, etc.

What You’ll Bring:

• 1-3 years of experience in Sales or Customer Success (in a cross-sell or up-sell capacity)
• 12+ months of outbound calling experience
• Ability to travel domestically 30% of the time
• Strong interpersonal skills and friendly professional demeanor on the phone
• Ability to handle objections and articulate value proposition of add-on products with any level of detail or brevity
• Tenacious work ethic with a desire to be a top performer
• Resourcefulness and adaptability to new responsibilities in a fast-paced work environment
• High level of social intelligence, passion, ambition, and a team-player mentality

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith hourly rate estimate for this role is Zone 1: $33.00 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $29.63 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.