Proposal Support Advisor – Evernorth Health Services

558 Evernorth Sales Operations, Inc.; Missouri; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Evernorth Health Services is seeking a Proposal Support Advisor to lead RFP and proposal development for high-complexity bids, coordinating with sales, account management, and legal to ensure timely, compliant responses.

You will manage multiple proposals, develop market-specific bid strategies, and mentor teammates while driving process improvements and documentation across the team.

Qualifications

• 5+ years relevant experience or Bachelor's degree with 3+ years relevant experience
• Excellent verbal and written communication and presentation skills
• Proficient with MS Office suite, Skype and Webex
• Strong data analytics capability and problem-solving skills
• Demonstrated ability in managing high visibility projects, sometimes independently
• Resourceful with a proven ability to exercise good judgement in problem solving
• Able to manage multiple tasks simultaneously; shift priority quickly as needed
• Adheres to SOP and follows best practices when available

Responsibilities

• Manage RFP and proposal development from receipt through submission.
• Engage cross-functional leadership to review and develop market-specific bid strategy.
• Ensure responses comply with RFP requirements, instructions and contractual obligations.
• Lead cross-functional projects, process enhancements and documentation library.
• Mentor and train new team members and coordinate client presentations.

Skills

Verbal communication

Written communication

Data analytics

Problem solving

Project management

Multitasking

SOP adherence

Education

Bachelor's degree

Tools

Skype

Webex

Job description

The Proposal Support Advisor is responsible for managing RFP and proposal development strategy and process for higher-complexity, strategic bids from receipt of the RFP through submission. This individual will have specialized knowledge of their primary business segment, with the ability to support other segments as needed. The Proposal Support Advisor is responsible for concurrently managing multiple proposals with aggressive deadlines. They support follow-up, finalist, and contracting activities, as needed. The RFP process includes: appropriately engaging sales, account management, and other cross-functional leadership to review and develop a market-specific bid strategy and working together to understand and resolve any bid challenges; formatting RFP response documents in accordance with Express Scripts’ brand; researching and incorporating responses from our response database and working with subject matter experts to develop custom responses for questions that need further research or buy-in; working with client pricing to provide a pricing arrangement and responses to pricing-specific questions; and submitting our proposal response externally. In all cases, this position is responsible for ensuring the responses to requests and questions are compliant with RFP requirements, instructions, and Express Scripts’ contractual obligations. This includes facilitating negotiations amongst cross-functional partners to increase compliance rates, while appropriately mitigating business risk. The Proposal Support Advisor may review contracts and be accountable for working with legal and other cross-functional SMEs, up through the VP and Senior Staff level, as appropriate, to ensure proper positioning of, and responses to, contract terms in our proposal responses, including redlining of contracts, as required. Specifically, this role is responsible for reviewing bid requirements, assessing associated risk, and making preliminary recommendations regarding eliminating low-risk deviations. Additionally, the Proposal Support Advisor is responsible for leading cross-functional projects, process enhancements, and departmental initiatives. The position supports developing best practices across the team, building the process and procedures documentation library to ensure compliance and consistency. The Advisor also mentors and trains new team members. They solve complex problems; take a broad perspective to identify solutions. May lead functional teams or projects. Provides and coordinates client presentations. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as “the go-to person” for the most complex Proposal Support assignments.

Minimum Qualifications

• 5+ years of relevant experience or Bachelor's degree with 3+ years relevant experience
• Excellent verbal and written communication and presentation skills
• Proficient with MS Office suite, Skype and Webex
• Strong data analytics capability and problem-solving skills
• Demonstrated ability in managing high visibility projects, sometimes independently
• Resourceful with a proven ability to exercise good judgement in problem solving
• Able to manage multiple tasks simultaneously; shift priority quickly as needed
• Adheres to SOP and follows best practices when available

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.