Property Technology Solutions Manager

Hilton; McLean (VA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving support services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Property Technology Services Manager for Hotel Systems onboarding and governance. Based in the US, you will coordinate onboarding projects, vendor inputs, and lifecycle documentation to ensure readiness and compliance across Consultation, Fast Track, and Full Onboarding pathways.

You will collaborate with Global Network Engineering, Information Security, Privacy, and various business owners to align technology and operations with Hilton standards, while managing risks and

Qualifications

• Five years of professional work experience in Technology or a related field.
• Four years of experience with hospitality operations systems.
• Three years of experience coordinating technology onboarding, project management, process management, or risk and governance workflows.
• Three years of vendor management, product support, or application lifecycle management experience.
• Experience applying network architecture, cyber security, privacy, accessibility, and system integration concepts to technology reviews.
• Hybrid role proximity to McLean, Dallas, or Memphis offices in the US.
• Travel up to 10%.

Responsibilities

• Coordinate third-party hotel system onboarding requests and document adherence to Hilton standards and guardrails.
• Coordinate vendor inputs for onboarding reviews, including diagrams, security, privacy, accessibility, contracting documents.
• Maintain onboarding plans, decision records, risks, dependencies, and status reports.
• Track onboarding, operational-readiness, and lifecycle activities, including gaps and vendor reviews.

Skills

Technology experience

Hospitality systems experience

Project coordination

Vendor management

Network/security knowledge

Hybrid role readiness

Travel flexibility

Education

Bachelor's or equivalent in technology

Associate degree + 6 years tech exp.

High School/GED + 12 years tech exp.

CHTP / PMP / ITIL certs

Job description

Job Identification: 224920

Job Category: Technology

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in Memphis, TN, Dallas, TX or McLean, VA

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Property Technology Solutions Manager for Property Technology Services, Hotel Systems, you will apply technology, hospitality operations, and program coordination experience at a hospitality company with an award-winning culture. On the Property Technology Services team reporting to the Senior Manager Property Technology Services, Hotel Systems Onboarding & Vendor Management, you will support the onboarding and lifecycle governance of third-party hotel operations systems across Consultation, Fast Track, and Full Onboarding pathways by coordinating vendor inputs and documentation for network architecture, cyber security, privacy, accessibility, contracting, approved-solution records, lifecycle reviews, and stakeholder communications while keeping technology and operational-readiness dependencies visible and aligned.

What you'll do during a typical day:

• Coordinate assigned third-party hotel system requests through the Consultation, Fast Track, or Full Onboarding pathway and document adherence to Hilton standards and guardrails.
• Coordinate vendor inputs for onboarding reviews, including proposed network diagrams, network engineering review, cyber security and privacy assessments, accessibility requirements, and contracting documentation.
• Maintain onboarding plans, decision records, risks, dependencies, approved-solution information, and status reports so review outcomes and conditions remain visible and traceable.
• Track technology onboarding, operational-readiness, and application lifecycle activities, including gaps, dependencies, product updates, remediation, periodic reviews, vendor business reviews, and retirement or offboarding documentation.

How you'll collaborate with others:

• Partner with Property Technology Services Intake & Strategy to receive intake packages that confirm requirements, sponsorship, network placement, integrations, and the recommended onboarding pathway.
• Collaborate with Global Network Engineering, Global Information Security, Privacy, HSM, Accessibility, Software Engineering, business owners, Operations, Operations Support, and Field IT to coordinate reviews and align technology and operational readiness.
• Work with vendor partners to obtain technical, security, privacy, accessibility, contracting, implementation, and lifecycle documentation and communicate documented decisions and conditions to stakeholders.

Projects you'll take ownership of:

• Lead assigned Consultation reviews for local, non-scaling, non-integrated solutions and coordinate Fast Track reviews for lower-risk products, escalating requests to Full Onboarding when scale, integration, or risk increases.
• Maintain implementation guides, comparison materials, process and workflow records, approved-solution inventory information, and communications for assigned products, pilots, regional consultations, vendor business reviews, and lifecycle changes.

What It Takes to Make the Stay

You have these minimum qualifications:

• Five (5) years of professional work experience in Technology or a related field
• Four (4) years of experience with hospitality operations systems
• Three (3) years of experience coordinating technology onboarding, project management, process management, or risk and governance workflows
• Three (3) years of vendor management, product support, or application lifecycle management experience
• Experience applying network architecture, cyber security, privacy, accessibility, and system integration concepts to technology reviews
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
• Travel up to 10%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus six (6) years of Technology-related experience, or High School Degree/GED plus twelve (12) years of Technology-related experience
• Seven (7) + years of professional work experience in Technology or a related field
• Experience with hospitality operations systems, vendor management, product governance, application lifecycle management, or IT project and process management for complex technology solutions
• Experience collaborating with global and regional stakeholders on hotel deployment or operational-readiness activities;
• Certified Hospitality Technology Professional (CHTP), Project Management Professional (PMP), ITIL, or equivalent professional accreditation

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits (https://jobs.hilton.com/benefits) package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $85,000 - $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests— we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.