Property Tax Supervisor

First National Bank of America; Lansing (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical – Multiple plans to choose, HS

Dental

Vision

401k with employer match

Paid Time Off (PTO)

Job summary

First National Bank of America is seeking a motivated Property Tax Supervisor to lead the Escrow Team across a nationwide mortgage portfolio, coaching staff and ensuring accurate tax payments.

You will collaborate with taxing authorities, internal partners, and the Escrow Department to maintain regulatory compliance and a high-quality servicing experience.

This role emphasizes process improvement, team development, and reliable loan servicing outcomes.

Qualifications

• Leads and coaches a team to deliver property tax servicing excellence.
• Strong communication and relationship-building skills with internal/external partners.
• High attention to detail, accuracy, follow-through, and accountability in tax processing.
• Experience managing direct reports, staffing, or team workflows.
• Ability to prioritize, meet deadlines on long-term projects, and adapt quickly.
• Proficiency with Microsoft Office products including Excel, Word, Outlook, and SharePoint.
• Positive, solutions-oriented approach to process improvement and change.
• Experience with tax authorities, municipalities, or escrow (Lereta preferred).
• Bilingual communication skills in Spanish or Portuguese are a plus.

Responsibilities

• Lead, support, and encourage a team handling property tax servicing activities.
• Help team resolve complex account questions using loan notes and system docs.
• Ensure escrowed property taxes are paid accurately and on time.
• Review delinquent tax notices and coordinate actions for non-escrowed properties.
• Oversee tax research for 34,000+ properties nationwide.
• Prepare clear customer communications and compliance letters.
• Maintain regulatory compliance with bank policies and loan documents.
• Partner with internal teams to improve processes and efficiency.
• Participate in system or programming enhancements to support the team.

Skills

Leadership

Communication

Attention to detail

Team management

Process improvement

Regulatory awareness

Bilingual (Spanish/Portuguese)

Coaching

Tools

Excel

Word

Outlook

SharePoint

Job description

First National Bank of America is seeking a motivated and detail-oriented Property Tax Supervisor to join the Escrow Team. This role is an excellent opportunity for a people-focused leader who excels at coaching team members, resolving complex issues, improving processes, and supporting a high-quality customer experience through accurate and reliable loan servicing.

The Property Tax Supervisor will lead a dedicated team responsible for researching, validating, and ensuring timely property tax payments across a growing nationwide mortgage loan portfolio. This position will also collaborate closely with taxing authorities, internal business partners, vendors, and the Escrow Department to ensure accounts are serviced with accuracy, care, regulatory compliance, and a strong commitment to operational excellence.

Responsibilities:

• Lead, support, and encourage a team responsible for property tax servicing activities
• Help team members research and resolve complex account questions using loan notes, mortgages, contracts, and system documentation
• Ensure escrowed property taxes are paid accurately and on time
• Review delinquent tax notifications and coordinate timely action for non-escrowed properties
• Oversee tax research and activity for more than 34,000 properties nationwide
• Prepare clear, professional customer communications and compliance-related letters
• Maintain compliance with regulatory guidelines, bank policies, procedures, and the terms of loan documents
• Partner with internal teams to improve processes, strengthen efficiency, and enhance the servicing experience
• Participate in system or programming enhancements that support the team’s success

Qualifications:

• A dependable, approachable leader who enjoys helping others succeed
• Strong communication skills and the ability to build respectful, effective working relationships
• Exceptional attention to detail, accuracy, follow-through, and accountability
• Experience managing direct reports, supplemental staffing, or team workflows
• Ability to adapt quickly, prioritize competing responsibilities, and meet deadlines on substantial long-term projects
• Proficiency with Microsoft Office products, including Excel, Word, Outlook, and SharePoint documents
• A positive, solutions-oriented approach to process improvement and change
• Experience working with tax authorities, municipalities, and escrow analysis, or Lereta is preferred
• Bilingual communication skills in Spanish or Portuguese are a plus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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