Property Support Associate – Resident Lease Support

Windsor Communities; United States; Remote; Full time

Job summary

Windsor Communities is seeking a Property Support Associate to manage applications, lease administration, and customer inquiries remotely. Ideal candidates will have a strong property management background and a commitment to customer service. This full-time position offers a competitive salary, bonuses, and extensive benefits to support work-life balance.

Benefits

1 hour of paid sick and safe time for every 30 hours worked

10 days of paid vacation time accrued bi-weekly

6 weeks of paid parental leave

10 paid holidays annually

Up to 3 floating days

Qualifications

• Bachelor's degree from a four-year college or university.
• 3-5 years of experience in property management or customer service.
• Knowledge of YARDI software preferred.

Responsibilities

• Manage lease administration and application processes for multiple properties.
• Respond to inquiries from residents and property employees via various channels.
• Coordinate and process requests in compliance with regulations.

Skills

Customer Service

Property Management

Communication

Administrative Support

Education

Bachelor's Degree

3-5 years related experience

Tools

YARDI

Microsoft Office

Job description

Property Support Associate – Resident Lease Support

Property Support Associate – Resident Lease Support

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Property Support Associate – Resident Lease Support | Remote

This is a remote/WFH position; however, you must live in one of the states where we currently operate.

Description

The Property Support Associate (PSA) fulfills specific administrative responsibilities for individual Windsor Communities. The PSA will fulfill onsite responsibilities including, but not limited to application processing and approval, lease administration, file verification, associate and affordable housing support, and renewal processing. PSAs combine aspects of the roles of assistant managers, administrators, and customer service functions to perform their duties. Working remotely, the PSA will handle these functions for multiple properties in a Region/Regions, thus providing improved property performance and reduced onsite operating expenses. Their general role is to help ensure that the operations in place at the Support Services Hub are as effective, consistent, and efficient as possible, following all Company policies and procedures ensuring that the business operates in a way that meets the needs of their customers effectively. They will also be responsible for answering property resident inquiries. They will embody our values of being courageous, accountable, inclusive, and energizing.

Responsibilities

• Effectively manage the application, lease administration, associate housing, affordable housing and renewal generation processes for multiple properties across the portfolio.
• Responding to resident and property employee queries in a timely and accurate means, via phone, email, or chat.
• Coordinate and process all assigned tasks and inbound resident and property requests in a timely, consistent, and accurate manner in accordance with all local and state regulations as well as in compliance with company policies and procedures.
• Build and maintain operational relationships with internal and external customers, driving standardization and compliance.
• Proactively identify prospect and residents' needs or challenges and collaborate with the property team and leadership team to resolve.
• Contribute to departmental improvements, with intentions to improve the future state of all existing administrative task processes and procedures.
• Maintain established team Key Performance Indicators regarding response time, quality, accuracy, and compliance.
• Other duties as assigned.
  
  

Requirements

• Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training preferably in property management/customer service; or equivalent combination of education and experience. Experience working in a real estate environment and/or property management operations, financial administration, and knowledge of YARDI and Microsoft Office preferred.
• 3-5 years of progressive multifamily onsite or related experience.
  
  

Compensation

Hourly: Starting at $23 or $47,840 annually. The full range is $23 - $31.25 depending on years of experience, tenure, and location.

Bonus: A 10% bonus potential with experience and may vary according to location.

Benefits

• This position is also eligible for bonus and benefits. For more information, visit: Benefits!
• 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
  

E-Verify

Windsor Property Management Company is an Equal Opportunity Employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Windsor Communities by 2x

Sign in to set job alerts for “Support Associate” roles.

Customer Support Specialist, Luxury Stores Customer Service

United States $31,200.00-$78,600.00 1 day ago

New York, NY $70,000.00-$75,000.00 4 months ago

Pharmacy Customer Support Specialist - Remote (Mon-Fri 11:00AM - 7:30PM EST)

Remote Helpdesk Support Representative - $17/HR

Technical Customer Support Specialist - (Remote - US or Canada)

United States $50,000.00-$60,000.00 2 days ago

New York, NY $50,000.00-$60,000.00 4 days ago

California, United States $55,000.00-$55,000.00 3 weeks ago

Georgia, United States $55,000.00-$55,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.