Property Service Manager: Maintenance & Resident Experience

Hilltop Residential; Plano (TX); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive Pay

401k Match

Medical, Dental and Vision Plans

Life Insurance

Referral Program

Short and Long Term Disability

Paid Time Off

Rent Discount Program

Growth Opportunities

Job summary

Hilltop Residential seeks a Service Manager for the Plano area to oversee maintenance operations across our communities. You will organize service requests, inspect grounds, and ensure timely, high-quality repairs while coordinating with residents and vendors.

The role requires hands-on maintenance experience, proficiency with property management software, and EPA/HVAC certification. A valid driver's license and flexible schedule including weekends are essential for success.

Qualifications

• 1+ years of hand-on general maintenance experience.
• Strong proficiency with property management software systems.
• Availability to work a flexible schedule, including weekends.
• Rotating on-call responsibility for after-hours emergencies.
• EPA/HVAC license or certification.
• Valid driver's license and/or access to reliable transportation.

Responsibilities

• Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times
• Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
• Understand and execute service requests using computer software systems daily
• Perform turnkey work as required and ensure all make-readies are inspected
• Follow the standard operating procedures
• Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
• Follow and enforce the company's policies and procedures
• Communicate effectively with residents, fellow associates, vendors, and supervisors
• Work with community director to handle maintenance-related resident problems
• Assist community director with documenting counseling sessions with maintenance staff
• Maintain a preventative maintenance program to minimize emergency and service repairs
• Maintain hazard communications program; teach and promote safe work practices
• Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
• Work with community director to obtain competitive bids for maintenance-related expenses
• Understand and adhere to budget guidelines
• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director
• Monitor inventory and maintain appropriate levels of parts and supplies

Skills

Maintenance experience

Tools

Property management software

Job description

Hilltop Residential seeks a Service Manager for the Plano area to oversee maintenance operations across our communities. You will organize service requests, inspect grounds, and ensure timely, high-quality repairs while coordinating with residents and vendors.

The role requires hands-on maintenance experience, proficiency with property management software, and EPA/HVAC certification. A valid driver's license and flexible schedule including weekends are essential for success.