Property Preservation Specialist II (On-site)

Coast One Mortgage; Tempe (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer

Paid maternity leave/parental bonding

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Volunteer time off

Job summary

Newrez in Tempe, AZ is seeking a Property Preservation Specialist II responsible for coordinating inspections, reviewing reports, and identifying needed repairs. You will work with vendors, monitor timelines, and ensure accurate documentation of the property's condition.

The role requires strong attention to detail, project coordination, and the ability to mentor junior staff. On-site presence is essential to oversee inspections, manage relationships with contractors, and support the Default

Qualifications

• Ability to analyze pictures and inspection reports to determine property condition.
• Mentor other Specialists and support training programs.
• Strong attention to detail and organizational skills.

Responsibilities

• Coordinate and conduct training for incoming Specialists.
• Define skill levels and training needs with management.
• Review inspection reports for accuracy and completeness.
• Maintain updated files to reflect collateral condition for Shellpoint and investor.
• Assist in controlling preservation expenses.
• Arrange contractual services for property inspections.
• Manage relationships with vendors and monitor performance.
• Adhere to company policies and procedures.
• Support on-site presence for essential functions and collaboration.

Skills

Property inspection analysis

Vendor management

Attention to detail

Communication skills

Mentoring

Independent work

Analytical thinking

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

Who We Are

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

Under minimal supervision the Property Preservation Specialist II will be responsible for ordering and reviewing Property Inspection reports, analyzing the property’s condition, and recognizing needed repairs, ordering appropriate bids to cure the damage, and monitoring the repairs through to completion. The Property Preservation Specialist will orchestrate most of this work through established vendors, monitor the vendors’ work through completion, follow-up on overdue deliverables, and evaluate the vendors’ relative performance. In addition to the usual Specialist duties outlined above, the Property Preservation Specialist II will coordinate training activities for incoming Specialists, and ensure they receive all necessary training and are prepared to receive and process their regular workload.

Principal Duties

Principal Duties List of required duties below. Distinguish on-site duties with a *.

• *Coordinate and conduct all training for incoming Specialists on their duties, applications used, and best practices. Further, after initial training is complete the Specialist II will continue to be available for questions and clarifications and will periodically check‑in with new Specialists to gauge for additional needs.
• *In conjunction with management, define other Specialists relative skill levels and recommend areas for additional training, as well as review the current suite of training materials and recommend updates and edits.
• Reviews and reacts to inspection reports.
• Reviews returned inspection reports for accuracy and completeness when there is deviation from expected norms or when there are other reasons to be suspicious of the report.
• Updates files to ensure that Shellpoint and the investor have a clear understanding of the condition of the collateral.
• Assists in the control of expenses related to preservation of the property condition.
• Arranges for contractual services relating to property inspections who may be involved in the inspection or evaluation of the property.
• Assists in managing relationships with and performance of vendors.
• Complies with company policies and procedures.
• Contributes to the on‑going improvement of the Default Support department through sharing ideas and improvements with the team.
• Performs other duties as assigned by management.
• *These essential functions are fundamental to the role, and must be performed on‑site, as they cannot physically be performed remotely. In addition, the Company has determined that an in‑person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on‑site, may still require partial on‑site work to perform the role satisfactorily.

Education and Experience Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 2-4 years direct Property Preservation experience.
• Additional Single-Family Default Servicing experience (REO, Foreclosure, Loss Mitigation, Valuations, etc.) is a plus.

Knowledge, Skill, and Ability Requirements

• Ability to analyze pictures and reports to obtain a clear understanding of the actual property condition.
• Capability to mentor and assist other Property Preservation Specialists with their day‑to‑day work.
• Ability to objectively measure the relative skills and capabilities of other Specialists.
• Excellence in communication via telephone and written communication.
• Demonstrated attention to detail and organizational skill.
• Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in directing decision‐making.
• Intermediate understanding of Mortgage lending and servicing.
• Strong negotiation and follow‑up skills, as well as the ability to meet strict deadlines.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in‑demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
• 1 company‑paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar‑for‑dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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The right company in the right industry.