Property Operations Specialist

Income Properties of Raleigh, Inc.; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Income Properties of Raleigh, Inc. is seeking a Property Operations Specialist to oversee maintenance coordination across our NC portfolio.

This role serves as the central point of communication between tenants, vendors, property managers, and ownership to ensure timely, professional handling of maintenance requests. The ideal candidate maintains organized records, schedules inspections, and supports ongoing property initiatives while traveling throughout North Carolina as needed.

Qualifications

• Prior experience in property management, facilities, or maintenance coordination is preferred but not required.
• Strong computer skills and ability to learn new technology; experience with property management software is a plus.
• Excellent organization and communication skills; ability to manage multiple priorities and documentation.
• Ability to work independently, take ownership, and ask questions when needed.

Responsibilities

• Coordinate maintenance requests from initial reporting through completion.
• Create and maintain work orders and accurate electronic documentation.
• Communicate maintenance status, scheduling, and follow-up with tenants, vendors, property managers, and ownership.
• Obtain vendor proposals, coordinate bidding, assist with vendor onboarding, and verify required insurance and documentation.
• Schedule inspections, preventative maintenance, and recurring services, identifying recurring issues and opportunities for operational improvement.
• Coordinate emergency and after-hours maintenance and conduct property visits to inspect repairs.
• Support property managers with property-related projects, operational initiatives, and other duties as needed.

Skills

Property management

Maintenance coordination

Vendor management

Construction

Service dispatching

Microsoft Office

Communication skills

Organization

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Property management software

Job description

Income Properties of Raleigh, Inc. is a privately owned commercial real estate management company managing office and retail properties throughout North Carolina.

We are seeking an organized, proactive, and detail-oriented Property Operations Specialist to oversee the coordination of maintenance activities across our portfolio. This is not a hands-on maintenance technician position. Instead, this role serves as the central point of communication between tenants, vendors, property managers, and ownership to ensure maintenance requests are handled efficiently, professionally, and thoroughly documented.

As a small company, every employee contributes beyond a single job description. We value teamwork, initiative, flexibility, and a willingness to help wherever needed to serve our clients and tenants.

• Coordinate commercial property maintenance requests from initial reporting through completion, including prioritizing requests, dispatching vendors, and monitoring follow-up and resolution.
• Create and maintain work orders and accurate electronic documentation, including notes, photographs, proposals, invoices, and supporting records.
• Communicate maintenance status, scheduling, and follow-up with tenants, vendors, property managers, and ownership.
• Obtain vendor proposals, coordinate bidding, assist with vendor onboarding, and verify required insurance and documentation.
• Schedule inspections, preventative maintenance, and recurring services, while identifying recurring issues and opportunities for operational improvement.
• Coordinate emergency and after-hours maintenance when necessary and conduct property visits to inspect repairs, meet vendors, or evaluate maintenance issues.
• Support property managers with property-related projects, operational initiatives, and other duties as needed.

Preferred Skills & Abilities

• Experience in property management, facilities, maintenance coordination, vendor management, construction, service dispatching, or a related field is preferred but not required.
• Strong computer skills and comfort learning new technology; proficiency with Microsoft Office applications and experience with property management software are a plus.
• Strong organization and communication skills, with the ability to manage multiple priorities and maintain clear, accurate, and timely documentation.
• Ability to take ownership of responsibilities, follow issues through completion, work independently, and ask questions or seek guidance when needed.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Valid driver's license and reliable transportation.
• Ability and willingness to travel to properties throughout North Carolina.
• Ability to walk commercial properties, climb stairs, access mechanical rooms, and other building areas when necessary.

What Success Looks Like

A successful Property Operations Specialist keeps maintenance operations moving through organization, communication, and follow-through. Maintenance requests are documented, vendors are managed effectively, tenants receive timely updates, and property managers always have accurate information regarding the status of work.

This position is ideal for someone who enjoys solving problems, staying organized, communicating with people, and ensuring that nothing falls through the cracks.