Property Operations Manager - Trailhead

American Campus Communities

Salt Lake City (UT)

Hybrid

USD 75,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Dental

Vision

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

HSA with Employer Matching

Short-Term & Long-Term Disability

Preferred Membership Pricing at Local/

National Companies

CoreGiving Volunteer Days

Referral Program

Charity Matching Program

Job summary

American Campus Communities is seeking a Property Operations Manager for Trailhead in Salt Lake City to drive resident experience through facilities operations and team leadership. You will recruit, mentor, and evaluate staff; partner with university partners; oversee maintenance, safety, and capital improvements to maximize asset value.

This role requires strong communication, budgeting, and collaboration across HR, facilities, and campus support to deliver on ACC standards and strategic

Qualifications

3 years’ of leadership experience in student or multi-family housing.
Bachelor’s degree in business or relevant field preferred.
Experience in leasing, marketing, customer service, facility management and budgeting.

Responsibilities

Direct property and facilities operations to ACC standards.
Recruit, hire, and develop direct reports; coach teams.
Manage performance evaluations and development plans.
Collaborate with HR on compensation adjustments.
Oversee maintenance, curb appeal, and work orders.
Lead property budgeting and cost control with vendor partners.
Coordinate with university partners and support teams.
Ensure safe work environment and policy communication.

Skills

Leadership experience

Communication skills

Collaboration skills

Leasing and marketing

Customer service

Facility management

Budgeting

Supervision

Residence life

Education

Bachelor’s degree in business or relevant field

Job description

Property Operations Manager - Trailhead

Department: Property Admin

Employment Type: Full Time

Location: Trailhead - Salt Lake City, UT

Reporting To: Regional Director

Description

The Property Operations Manager at ACC plays a pivotal role in enhancing the resident experience at their property. In this role, you’ll be developing and executing strategies for facilities operations and expense control, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Property Operations Manager will collaborate closely with university partners, who are actively involved in leasing and residence life activities, as well as internal support teams to address concerns and advocate for capital improvements that bolster property value.

Drive a continuously improving resident experience by providing direction to all property and facilities operation, ensuring they are at ACC standard.
Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
Conduct performance evaluations of direct reports and performance discussions with team members.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Ensure property has well executed operations strategies in place, with timely and measurable action plans.
Set goals with direct reports, conduct performance evaluations and development plans. Collaborate with supervisor on succession planning and cross-train for operational flexibility.
Oversee Service Manager to ensure property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
Attend resident events as needed and resolve all escalated resident concerns.
Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
Lead communication at property to align with operational goals; implement policies to increase safe work environment for all employees.
Ensure University partners are informed and supported, as the go-to liaison, as well as attend events as needed; handle all escalated concerns.
Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams.
Maintain key control oversight, including key box access.
Other duties as assigned by manager.

Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

Ideal Candidate

The ideal candidate for the Property Operations Manager role is an experienced leader in student or multi-family housing, or a related environment, who can support property operations, team development, and resident experience. This role includes coordinating across teams, supporting operational processes, and partnering with stakeholders to enhance property performance.

Candidates should demonstrate strong communication and collaboration skills, with experience in operations and team leadership. While not all candidates will have full operational ownership experience, they should be ready to grow into broader property-level responsibility.

American Campus Communities Culture Commitments

Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.
Serve as an American Campus representative and liaison in all interactions.
Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

3 years’ of leadership experience in student or multi-family housing, or similar industry
Bachelor’s degree in business or relevant field preferred
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
Strong communication and collaboration skills
Demonstrated leadership skills

Benefits