Property Operations Manager - Casper Wilkins

Prismhr Hire; Casper (WY); On-site; USD 45,000 - 75,000; Full time

Job summary

Prismhr Hire is seeking a location supervisor to oversee day-to-day operations at the Casper, WY site. You will manage staff performance, training, scheduling, and ensure operations meet company standards and guest expectations.

You will address customer, employee, and equipment concerns promptly while maintaining regulatory compliance. Responsibilities include interviewing and onboarding staff, monitoring labor costs, and ensuring accurate handling of money and deposits.

Qualifications

• Experience in supervising and leading staff.
• Strong customer service orientation.
• Good communication skills, both verbal and written.
• Experience with basic computer programs (Word, Excel, Outlook).
• Ability to count money accurately and handle cash.

Responsibilities

• Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff.
• Oversee staff training and development.
• Lead promotions and project execution.
• Monitor labor costs and ensure adequate staffing.
• Ensure compliance with gaming regulations and internal controls.
• Troubleshoot wagering terminals and customer service issues.
• Communicate terminal operations, Club benefits, and site amenities to guests and staff.
• Address customer and employee concerns calmly and fairly.
• Perform assistant manager duties in absence of supervisor.

Job description

Position Summary:

Responsible for the supervision of all day-to-day activities of the assigned location. Ensures OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations.

Reports to: Regional Operations Director

Major Duties and Responsibilities:

• Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff.
• Oversee and verify completion of staff training and development.
• Lead the execution of promotions, projects, etc.
• Make recommendations to the Director of Operations to improve service, and cost savings and revenue generating measures.
• Monitor and control labor costs within the location while maintaining adequate coverage based on fluctuating business demands.
• Oversee all counts, master safe sheets, and deposits.
• Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
• Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities.
• Calmly and fairly address customer and employee concerns, and site inefficiencies.
• Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate.
• Proficiently use Microsoft application (Word, Excel, Outlook) and player tracking system(s).
• Protect the confidentiality of company/personnel files.
• Ensure efficiency of HHR Terminals and related gaming equipment.
• Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
• Work with employees to develop and grow their skills for future promotional opportunities.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Perform duties in a calm and efficient manner in all business situations.
• Perform Assistant Manager duties in their absence.
• Perform additional duties and responsibilities as assigned.

Qualifications, Education and Experience:

Required:

• Previous experience with pari-mutuel equipment, rules and regulations
• Previous experience in a supervisory or leadership role that included employee direct reports and being responsible for overall daily operation
• Positive, proactive leadership skills with experience developing, motivating and encouraging staff
• Experience driving positive change via self-motivation and initiate
• Experience providing high level of customer service
• Critical analysis skills to effectively resolve issues, challenges, and/or concerns
• Able to work varied hours which include nights, weekends and holidays
• Comfortable initiating greetings and conversations
• Experience using basic tools
• Previous experience accurately counting, handling, and keeping track of money
• Basic understand of, and experience using, computer and computer programs
• At least 21 years of age
• Ability to communicate effectively in English, including both written and verbal forms
• Professional appearance and personal hygiene conforming to company dress codes and as deemed appropriate by supervisor
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Preferred:

• Highly prefer previous pari-mutuel supervisory or managerial experience
• Previous experience developing direct reports for promotional and/or professional growth opportunities
• Experience performing same or similar job duties
• High school diploma or equivalent

Licensing Status:

• Obtain and maintain the required state gaming license
• Successfully complete and pass pre-employment and random drug screenings

Working Conditions:

• Work is performed indoors
• More than 40 hours a week will be required at times. Work hours subject to change.
• Must be able to work long hours under busy conditions
• Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
• Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
• Duties may involve walking, standing for long periods of time, sitting and crouching
• Specific required movements include the following:
  • Trunk-bend, twist, rotate, push, pull and carry
  • Arms reach, carry, push, pull, lift, twist, and rotate.
  • Legs-lift, push, twist, and rotate
  • Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
  • Must be able to lift 50 pounds.