Regional Operations Manager

Prismhr Hire; Gillette (WY); On-site; USD 42,000 - 63,000; Full time

Job summary

Prismhr Hire is seeking a supervising manager to lead daily operations at our Wyoming location. You will oversee staff, ensure service quality, and maintain compliance with gaming regulations while driving efficiency and guest satisfaction.

The role requires supervising a team, training staff, and coordinating with regional leadership to optimize operations and financial performance. Must be available for varied shifts and travel within the region.

Qualifications

• Proven leadership experience in a supervisory role
• Strong customer service orientation and conflict resolution skills
• Able to communicate clearly with staff and guests
• Analytical thinker with ability to solve problems quickly
• Experience developing staff for growth and promotions
• Willingness to work nights, weekends and holidays

Responsibilities

• Interview, hire, onboard, oversee staff, measure performance, discipline, and schedule department staff.
• Oversee and verify completion of staff training and development.
• Lead promotions and project execution to improve service and cost savings.
• Monitor labor costs and ensure adequate coverage based on demand.
• Ensure compliance with gaming laws, internal controls, and safety policies.

Skills

Leadership

Customer service

Communication

Problem solving

Staff development

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Position Summary:

Responsible for the supervision of all day-to-day activities of the assigned locations. Ensues OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations.

Reports to:

Regional Operations Director

Major Duties and Responsibilities:

• Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff.
• Oversee and verify completion of staff training and development.
• Lead the execution of promotions, projects, etc.
• Make recommendations to the Regional Director to improve service and cost savings and revenue generating measures.
• Monitor and control labor costs within the location while maintaining adequate coverage based on fluctuating business demands.
• Oversee all counts, master safe sheets, and deposits.
• Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
• Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities.
• Calmly and fairly address customer and employee concerns, and site inefficiencies.
• Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate.
• Proficiently use Microsoft application (Word, Excel, Outlook) and player tracking system(s).
• Protect the confidentiality of company/personnel files.
• Ensure efficiency of HHR Terminals and related gaming equipment.
• Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
• Work with employees to develop and grow their skills for future promotional opportunities.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Perform duties in a calm and efficient manner in all business situations.
• Ability to travel around the assigned region as needed.
• Ability to perform cash audits.
• Perform Assistant Manager duties in their absence.
• Perform additional duties and responsibilities as assigned.

Qualifications, Education and Experience:

Required:

• Previous experience with pari-mutuel equipment, rules and regulations
• Previous experience in a supervisory or leadership role that included employee direct reports and being responsible for overall daily operation
• Positive, proactive leadership skills with experience developing, motivating and encouraging staff
• Experience driving positive change via self-motivation and initiate
• Experience providing high level of customer service
• Critical analysis skills to effectively resolve issues, challenges, and/or concerns
• Able to work varied hours which include nights, weekends and holidays
• Comfortable initiating greetings and conversations
• Experience using basic tools
• Previous experience accurately counting, handling, and keeping track of money
• Basic understand of, and experience using, computer and computer programs
• At least 21 years of age
• Ability to communicate effectively in English, including both written and verbal forms
• Professional appearance and personal hygiene conforming to company dress codes and as deemed appropriate by supervisor
• Obtain and maintain all work cards as required by the company
• Motor Vehicle Report that meets insurance carrier guidelines.
• Verify right to work in the United States

Preferred:

• Highly prefer previous pari-mutuel supervisory or managerial experience
• Previous experience developing direct reports for promotional and/or professional growth opportunities
• Experience performing same or similar job duties
• High school diploma or equivalent

Licensing Status:

• Obtain and maintain the required state gaming license
• Successfully complete and pass pre-employment background screenings

Working Conditions:

• Work is performed indoors
• More than 40 hours a week will be required at times. Work hours subject to change.
• Must be able to work long hours under busy conditions
• Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
• Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
• Duties may involve walking, standing for long periods of time, sitting and crouching
• Specific required movements include the following:
  • Trunk-bend, twist, rotate, push, pull and carry
  • Arms reach, carry, push, pull, lift, twist, and rotate.
  • Legs-lift, push, twist, and rotate
  • Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
  • Must be able to lift 50 pounds.