Property Operations Associate - Kasa Little Italy San Diego, CA

Kasa Living, Inc.; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A hospitality management firm in San Diego is seeking a Property Operations Associate to ensure a high-quality guest experience. Responsibilities include inspecting properties, addressing guest inquiries, and executing efficient operations while collaborating with the team. Ideal candidates are accountable, reliable, and tech-savvy, with a proactive approach to guest satisfaction. This full-time role offers a competitive hourly rate of $20.00–$22.00 and various benefits.

Benefits

Kasa Travel Credit

Cell phone reimbursement

401(k) plan

Paid Time Off

Health Coverage

Wi-Fi stipend

Qualifications

• Comfortable with a toolkit and able to perform minor repairs.
• Punctual and willing to work nights and weekends.
• Able to leverage technology tools effectively in daily work.

Responsibilities

• Act as the face of Kasa during guest stays and address guest concerns.
• Perform regular inspections of units and common areas.
• Plan and execute daily operations including guest relocations.

Skills

Accountability

Tech Savvy

Handyman skills

Quality control

Reliability

Collaboration

Conflict resolution

Change management

Process orientation

Job description

Overview

Property Operations Associate (Hospitality) at Kasa Little Italy supports efficient and successful operations for the San Diego market. You will be the face of Kasa during the guest’s stay, interacting with guests, providing assistance and recommendations, and addressing concerns. You are an on-site facilitator of the guest experience, responsible for maintaining property standards through regular inspections of public spaces and units to meet Kasa brand standards and ensure readiness for check-in.

Time Commitment: approximately 32-40 hours per week. Anticipated Schedule: Flexible Monday to Sunday. The schedule may include nights, weekends, and holidays based on business needs. Emergencies may require on-call response; if available, overtime compensation applies above state requirements.

You will collaborate daily with Kasa teams and partners to drive results, identify and execute cost-effective property improvements aligned with brand standards, and deliver an enhanced guest experience. Daily tasks include welcoming guests, facilitating relocations, planning for next-day operations, enhancing VIP experiences, hosting guest engagement events, and providing guests with local area recommendations.

Responsibilities

• Act as the face of Kasa during guest stays and address guest concerns with professionalism
• Perform regular in-person inspections of units and common areas to ensure cleanliness, safety, and maintenance per brand standards
• Plan and execute day-to-day operations, including guest relocations and hosting events
• Collaborate with Kasa teams and partners to drive operational results and implement cost-effective improvements
• Provide local area recommendations and enhance the overall guest experience

Required Qualifications

• Think Like an Owner: take accountability for unit/building performance and maximize operating profit per unit
• Tech Savvy: proficient with modern technology tools and able to use them to complete daily work
• Handy: comfortable with a toolkit and able to perform minor repairs
• Quality Control Leader: establish and implement processes to ensure high-quality standards and collaborate with partners
• Reliable: punctual and willing to work nights and weekends
• Collaborative: work effectively with leadership and peers to meet goals
• Smooth Operator: resolve guest needs with confidence, empathy, and creativity
• Change Agent: support change management for new processes, tools, or technology
• Process Minded: execute established processes and identify deficiencies affecting guest experience

Policy Information

• This role requires regular access to a reliable vehicle, a valid driver’s license, and a clean driving record with proof of insurance

Expected Results

• Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics
• Key Initiatives: identify on-site issues, maintain appropriate supply inventory, participate in preventative maintenance
• Role Objective 2: Drive productivity within the operation
• Key Initiatives: complete brand standard inspections and reduce after-hours inquiries

Compensation and Benefits

The Pay: Starting base pay range for this role is $20.00–$22.00 per hour, depending on business needs, market demands, experience, and attributes. This role may be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Kasa Travel Credit: Free stays at Kasa locations plus discounts for friends and family

Cell phone reimbursement: Partial reimbursement of monthly cell phone bill

401(k) plan: 100% match of the first 3% of deferrals

Paid Time Off: Full-time hourly employees accrue PTO at a rate that increases with tenure

Health Coverage: Comprehensive health insurance options, including fertility coverage

Other Perks: Wi‑Fi stipend, home office stipend, and more for qualifying full-time roles

About Kasa

Kasa is a leading tech-enabled hotel and apartment hotel brand and manager. We operate a hospitality system that improves profitability while delivering a digitally forward guest experience. We partner with owners of multifamily and boutique properties to offer stylish, professionally managed accommodations for business and leisure travelers. We combine the best of hotels and short-term rentals to provide value, reliability, and great locations.

We prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and guest experience. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis. All employment is decided on qualifications, merit, and business need.

Kasa is an E-Verify participant. We verify identity and employment eligibility for hires in the United States. We will not request money or personal information during recruiting. Contact information is available on our official website. We encourage applicants from diverse backgrounds to apply.

Apply for this job

To apply, please submit your information through the official Kasa careers page.