Property Manager (Residential Condo)

KW Property Management & Consulting; Melbourne (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent property management firm in Melbourne, Florida, seeks an experienced Property Manager to oversee operations of a 400-unit community. The ideal candidate will have over 3 years of experience in community management, strong customer service skills, and the required licenses. Responsibilities include budget preparation, team supervision, and ensuring property management standards are met. This is a full-time position with some travel for training/meetings.

Qualifications

• 3+ years as a Community Property Manager managing community operations.
• Knowledge of customer service principles and practices.
• Florida CAM license and valid Florida Driver’s license required.

Responsibilities

• Act as key liaison between clients and internal staff.
• Prepare annual budgets and analyze financial statements.
• Supervise on-site team members and manage staff.

Skills

Communication Proficiency

Business Acumen

Customer/Client Focus

Decision Making

Financial Management

Results Driven

Education

High School

Bachelor's Degree

Tools

Microsoft Office Applications

Job description

Overview

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). - 400 unit - Garden Style condo community.

Responsibilities

• As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.
• The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required.
• Duties include acting as the company’s primary coordinator on assigned properties to ensure contractual property management obligations are fully met and exceeded.

• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management, and strategies for collection of receivables.
• Maintain complete and accurate property files and records, with emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned.

• Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourage staff to behave professionally and comply with safety standards. Motivate staff to work as a team.

• Establish and maintain collaborative working relationships between departments, prepare for team meetings in advance, and act as chairperson for the meeting.
• Acquire and maintain current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
• Initiate contact with new resident representatives to coordinate the move-in process, provide an introduction and orientation to staff and building, review available services, and review building rules and regulations.
• Set and adhere to the highest standards of performance and instill them in the staff by personal follow-up to ensure service delivery.
• Respond to phone calls and correspondence in a timely and professional manner.
• Maintain professional relationships with the Board of Directors (BOD), Unit Owners, and vendors.
• Ability to run a BOD meeting when necessary according to Roberts Rules of Order.
• Create a management report depicting updates on administrative items, a financial overview, actual condition of the property, progress of projects, and clear recommendations.
• Prepare professional presentations of reports, action plans, budgets, bid analyses, etc.
• Support KWPM’s GREAT values, philosophy, goals, and adhere to KWPM policies.
• Organize time effectively and balance competing demands of multiple projects.
• Attend monthly Manager’s meetings.
• Maintain and upload all documents into management support systems accurately and update accordingly.
• Monitor contracts regularly. Evaluate and negotiate all contracts effectively. Ensure vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copies of all business licenses from vendors. Update all documents accordingly.
• Maintain accurate records, files, and communication pertinent to the Association office. Organize all files and policies per company standards.
• Update Association communication regularly — update menu boards, prepare Association newsletter, update Association website.
• Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possess knowledge of assets cash balances and availability of funds for projects. Manage cash flow for capital improvements.
• Monitor aging report, timely legal action, and updated collection module on a timely basis.
• Keep up-to-date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.

Competencies

• Communication Proficiency
• Business Acumen
• Customer/Client Focus
• Decision Making
• Financial Management
• Results Driven

Qualifications

• Education
• Required: High School
• Preferred: Bachelors

• Experience
• Required: 3 years as a Community Property Manager managing community operations such as staff and service contracts.

• Licenses & Certifications
• Required: Driver's License, CAM

Work Environment and Requirements

• Work environment: professional office environment with standard office equipment use.
• Physical demands: regularly must talk or hear; stand, walk, use hands, and climb stairs on property site visits.
• Position Type/Hours: full-time exempt, Monday–Friday; hours determined by client needs; some travel for training/meetings locally.
• Travel: some travel for training/meetings locally.

Required Education and Experience (Summary)

• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents of similar complexity.
• Proficiency with Microsoft Office Applications.
• Florida CAM license required.
• Valid Florida Driver’s license required.
• Flexibility in hours, including potential nights and weekends.
• Ability to react to emergency situations in a timely manner.
• Bi-lingual in English and Spanish may be required for some locations.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.