Property Manager, Multifamily

Cushman Wakefield Multifamily; Huntersville (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Cushman Wakefield Multifamily seeks a Property Manager for Brookson Flats in Huntersville. The role focuses on operational excellence, team management, and customer satisfaction, requiring a minimum of 3 years in property management. Candidates with a Bachelor's degree and a Real Estate License are preferred, alongside strong communication and leadership skills.

Qualifications

• 3+ years of Property Management experience.
• 3+ years of Management experience.
• Ability to set goals and improve staff performance.

Responsibilities

• Ensure smooth operation of the community, oversee maintenance and leasing.
• Provide superior customer service and communication to residents.
• Track and evaluate advertising efforts and client traffic.

Skills

Effective communication

Customer service skills

Team management skills

Education

Bachelor’s Degree preferred

Real Estate License preferred

Tools

Microsoft Office

Job description

Job Title

Property Manager, Multifamily Brookson Flats (https://www.liveatbrookson.com/)

Job Description Summary

Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. They motivate high-performing teams to maximize property performance.

Essential Job Duties:

• Ensure the smooth operation of our community in a fast-paced environment, overseeing maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy management, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance satisfaction, increase renewals, revenue, reputation, and profitability. Complete lease and renewal paperwork according to company standards.
• Track and evaluate advertising efforts and client traffic.
• Develop, mentor, lead, and manage a high-performing, cohesive team including leasing, customer service, maintenance, and management staff to maximize engagement and minimize turnover.
• Drive revenue through analysis of competition and development of creative marketing programs.
• Lead by example, embodying Cushman & Wakefield’s mission to be the best national management company.
• Supervise daily operations of the on-site team, ensuring policies and procedures are followed.
• Maintain effective staffing through interviewing, hiring, and coaching.
• Maintain residents' files in accordance with company standards.
• Create a positive living environment through prompt conflict resolution and follow-up.
• Manage the community’s budget and finances.
• Coordinate with leasing staff to meet leasing and marketing goals.

Competencies:

• Effective communication and customer service skills
• Proficiency in Microsoft Office and internet navigation
• Office, bookkeeping, and sales skills with excellent communication abilities
• Ability to set goals and improve staff performance
• Team management skills
• Flexibility to perform other duties as required

Important Education:

• Bachelor’s Degree preferred
• Real Estate License preferred

Important Experience:

• 3+ years of Property Management experience
• 3+ years of Management experience

Work Environment:

This role operates in a professional office environment, utilizing standard office equipment. Travel may be required.

Physical Demands:

Must be able to stand, walk, ascend/descend stairs, and lift up to 25 pounds. Travel up to 15% may be required.

Other Duties:

This description is not exhaustive; duties may change as needed.

Cushman & Wakefield is an Equal Opportunity Employer. For accommodations under the ADA, contact 1-888-365-5406.