Property Manager- Midrise-$2,000 Sign-On Bonus!

HOUSTON APARTMENT FOUNDATION; Spring (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Houston Apartment Foundation is seeking a Property Manager to oversee the overall performance of a residential community in Texas. The role includes managing finances, aesthetics, and resident relations, reporting to the Regional Director or VP of Property Management.

The position requires on-site management experience, strong communication, budgeting, and leadership skills. The Property Manager will supervise staff, set schedules, and ensure make-ready and turnover standards while maintaining

Qualifications

• Experience in on-site property management (leasing, bookkeeping, etc.).
• Proficiency in verbal and written communications.
• Proficiency in math with ability to review, understand and report financial information.
• Must be computer literate.
• Flexibility in work days/hours and location.
• Strong leadership and people management skills.
• Excellent organization and attention to detail.
• Dependability and ability to follow through on projects.
• Honesty, integrity and alignment with company goals.
• Self-motivation and career-driven mindset.

Responsibilities

• Maximize occupancy and property performance.
• Inspect property daily to ensure curb appeal meets standards.
• Oversee make-ready, turnover, and contractor work.
• Maintain accuracy of weekly and monthly reports.
• Manage budgets, expenses, and vendor bids.
• Supervise on-site staff and ensure proper staffing.
• Maintain resident relations and handle service requests.

Skills

On-site property management

Verbal and written communications

Numerical / financial reporting

Computer literacy

Flexibility in work days/hours

Leadership / team management

Organization / attention to detail

Reliability / dependability

Honesty and integrity

Self-motivation

Education

College hours preferred

Job description

The Property Manager is responsible for the overall performance of the community. This includes financial results, aesthetic appearance, and resident relations. The Property Manager is also responsible for managing the day-to-day operations of the management office and the on-site staff. The Property Manager reports to the Regional Director of Property Management or Vice President of Property Management.

The Property Manager establishes the work schedule for all team members, which should include working regularly, scheduled weekends. Property Managers must also work at least one weekend a month. Managers who work at a “lease-up” community or if the community is under performing, will be required to work additional weekends until stabilization.

Qualifications of a Property Manager

• · Experience in on-site property management (leasing, bookkeeping, etc.)
• · Proficiency in verbal/written communications.
• · Proficiency in math with ability to review, understand and report financial information.
• · Must be computer literate.
• · College hours preferred.
• · Flexibility in work days/hours.
• · Flexibility in work location.
• · Assertiveness, good people skills.
• · Flexibility, multi-faceted.
• · Organization, attention to details.
• · Dependability, follow-through on projects.
• · Common sense/practical thinking.
• · Honesty and integrity.
• · Familiarity with the company's philosophy and goals.
• · Capable of leading and managing others.
• · Self-confidence and initiative.
• · Fairness and ability to work well with others.
• · Career direction/self-motivation.

Product Management

Ensure Maximum Occupancy

• · Inspect property on a daily basis to ensure all aspects of the property and curb appeal meet MFI standards. Ensure the community's curb appeal is in a condition that is appealing to client traffic and exceeds the market.
• · Inspect aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure MFI make-ready standards are being met. Monitor occupancy; advise Regional Director of any problems areas/floor plans.
• · Personally oversee the details of apartment turnarounds and contractor work.
• · Ensure compliance with MFI policy of 7-day (5 business days) apartment turnaround.
• · Maintain and update Make Ready Status Board.
• · Review for approval all requests for transfer. Apartment must be walked and resident history reviewed by management before transfer is approved.
• · Coordinate the preparation and submit the appropriate marketing reports as requested by your Regional Director, including but not limited to the following:

Responsible for the accuracy and preparation of weekly traffic reports, weekly occupancy reports, capture percentages, weekly management reports (box scores).

Maximize Income

Ensure income is documented and accounted for in accordance with MFI Policy, including but not limited to:

• · Daily bank deposits
• · Collection Reports
• · Month end accounting reports as requested by Regional Director, Owner or Accounting Office
• · Rent/renewal increase proposals
• · Maintain collections above 99.5% (or in accordance with guidelines set for your community by the Regional Director).
• · Assure collections are performed in accordance with MFI policy and local regulations.
• · Send late letters to resident by the 4th of the month
• · Send eviction notices if rent remains unpaid
• · Appear in court, if necessary, to process eviction filing
• · Review marketing/leasing activity with on-site staff on a weekly basis.
• · Monitor occupancy rates according to floor plan.

Control Expenditures

• · Operate within Budget parameters. Seek approval for all Budget overages.
• · Inspect apartment upon move out; determine charges (if any) to resident.
• · Inspect and/or approve carpet, vinyl, and wallpaper replacement. Consult with Regional Director on any repair or replacement over $750.
• · Under supervision of the Regional Director solicit competitive bids as needed for major contract work.
• · Initiate and control administrative expenses--office supplies, legal fees, etc.
• · Ensure compliance with company accounting procedures including but not limited to the following:
  • · Maintain expenses within 10% of Budget
  • · Proper use of account codes
  • · Accounts payable procedures
  • · Monitor and control overtime.
• · Maintain the community in a clean and attractive condition while keeping within budget guidelines.
• · Consult with Regional Director on plans for capital expenditures.
• · Oversee petty cash expenditures and reporting.
• · Prepare and submit the proper accounting reports as requested by your Regional Director (or Owner) including but not limited to the following:
  • · Budget Variance Reports, Executive Summaries, Budget Forecast, Accounting Month End, Onesite/Yardi Reports, Payroll Reporting.

Business Management

• · Complete annual asset business plan and budget.
• · Analyze monthly performance and budget projections, discuss strategies with Regional Director or Vice President of Property Management and communicate to Owners as needed or requested.
• · Keep abreast of the market conditions in your area. Shop competition; report rent/concession fluctuations to the Regional Director or Vice President of Property management.
• · Continually enhance knowledge/expertise through publications, reports and seminars.
• · Develop short/long term goals for business management, through weekly staff meetings to discuss with the onsite staff the prevailing conditions of the market, and communicate any strategy changes for the coming week.
• · Ensure client satisfaction for Owners/Asset Managers.
• · Maintain communication with Owners as needed or requested by Owner and/or Regional Director or Vice President of Property Management.
• · Report in writing all deferred maintenance, capital expenditure needs.
• · Prepare variance report.
• · Ensure the purchase order system is properly utilized.
• · Prepare and /or submit Executive Summaries and Monthly Owner Reports as requested by Regional Director or Vice President of Property Management.
• · Prepare and submit any additional reports as requested by Regional Director or Vice President of Property Management.

Supervision of Staff

• · Manage, train and counsel on-site staff. Consult with Regional Director regarding special circumstances problems.
• · Conduct interviews of job applicants and assist in hiring/firing decisions with approval of Regional Director.
• · Establish schedules for on-site leasing personnel, service technicians, porters, and housekeepers.
• · Ensure proper coverage during office hours. Coordinate and initially approve vacation/leave requests before forwarding to the Regional Director or Vice President of Property Management. It is the responsibility of the Property Manager to ensure the office is properly staffed
• · Assure service request procedures are being followed according to company policy, including distribution to staff and outside contractors. Property Manager should follow up personally with resident on any service request that is not completed within a 24-hour time period (see Property Maintenance Procedures for more details).
• · Monitor and approve overtime.
• · Conduct annual performance reviews. Make recommendations for raises, promotions, employee counseling.
• · Implement and be responsible for adherence to company policies and job descriptions as stated in the Management procedures.
• · Oversee daily leasing paperwork, proper completion of service requests and assign duties to porter/housekeeper.

It is the responsibility of the Property Manger to ensure emails from the Corporate Office are immediately printed and distributed to every member of their staff when instructed to do so.

Liability Management

• · Assist with resident/personnel problems and complaints before they turn into litigation issues. Consult with the Regional Director or Vice President of Property Management to decide whether or not legal assistance should be enlisted.
• · Be cognizant of potential risk from plaintiff lawsuits--assault, rape, robbery, injury, etc.
• · Ensure compliance with MFI company policy and federal and local regulations, including but not limited to evictions and vehicle towing, Fair Housing Act, American with Disabilities Act, Equal Employment Opportunity, Clean Air Act, etc.
• · Notify Regional Director or Vice President of Property Management of any potential liability or litigation threats, (i.e. insurance claims, Fair Housing, Equal Employment, Americans with Disabilities, etc.).
• · Assume leadership in emergencies. Contact the proper authorities; assist displaced residents, complete Incident Form and insurance forms in cases of property liability, loss and / or damage. Refer all media inquiries to the Corporate Office.
• · Properly document and report all injuries/incidents to Regional Director or Vice President of Property Management.

Resident Relations

• · Oversee resident relations; take resident phone calls, requests and complaints. Consult with Regional Director or Vice President of Property Management on any special circumstances.
• · Communicate with the resident on any delays (over 24 hour turnaround) and/or special problems with service requests.
• · Supervise resident retention programs, renewal and leasing programs to maintain maximum occupancy.
• · Monitor turnover; ensure turnover percentage remains within guidelines set by your Regional Director or Vice President of Property Management.
• · Initiate the coordination of resident relation programs-parties, crime watch seminars, etc.

Property Manager -- Accountabilities

• · Maximize the financial performance of the property by maximizing rents and occupancy, and minimizing expenditures. Operate the community within budgeted expectations.
• · Ensure the community is aesthetically attractive.
• · Develop and maintain positive resident relationships.
• · Communicate with Regional Director or Vice President of Property Management in a clear, consistent, and timely manner.
• · Operate the community within the guidelines and procedures. For collections, occupancy, turnover, and resident retention.
• · Manage, train, counsel and motivate staff.
• · Ensure that proper leasing, management, and accounting paperwork are completed, accurate and submitted on a timely basis.