Property Manager - HOA

EJF Real Estate Services, Inc.; Baltimore (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) plan with company match

Paid time off and holidays

Job summary

At EJF Real Estate Services, Inc., a Baltimore-area property management leader, we are seeking a Community Manager to create welcoming environments at our residential properties. You will coordinate resident communications, events, and daily operations to uphold a high standard of community living.

As primary liaison for residents and vendors, you’ll support governance tasks, assist in budgeting, and supervise maintenance staff, ensuring compliance and timely follow-ups.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years' experience in residential property management.
• On-site management experience preferred.
• Familiarity with governance and resident relations.

Responsibilities

• Serve as primary contact for residents and guests.
• Coordinate day-to-day property operations and events.
• Support Board governance with minutes and records.
• Monitor compliance with community rules and legal requirements.
• Assist in budgeting and financial reporting for the property.
• Oversee maintenance staff and vendor coordination.

Education

High school diploma or equivalent

Job description

Who We Are

Tracing our original history back to 1920, EJF Real Estate Services has been a family-owned, family-operated business focused on residential property management and real estate sales in the Washington DC metropolitan area for over 30 years. Today, we are the largest DC-based property management company servicing hundreds of clients across the DMV. Our extensive market knowledge, hands-on industry experience, and best-in-class customer service work together to help communities thrive.? Want to join in on the fun?

Description

Tracing our original history back to 1920, EJF Real Estate Services has been a family-owned, family-operated business focused on residential property management and real estate sales in the Washington DC metropolitan area for over 30 years. Today, we are the largest DC-based property management company servicing hundreds of clients across the DMV. Our extensive market knowledge, hands-on industry experience, and best-in-class customer service work together to help communities thrive.? Want to join in on the fun?

Who We Are

Tracing our original history back to 1920, EJF Real Estate Services has been a family-owned, family-operated business focused on residential property management and real estate sales in the Washington DC metropolitan area for over 30 years. Today, we are the largest DC-based property management company servicing hundreds of clients across the DMV. Our extensive market knowledge, hands-on industry experience, and best-in-class customer service work together to help communities thrive.? Want to join in on the fun?

What You Do

As the Community Manager, you will be responsible for creating a welcoming atmosphere at the property by managing day-to-day operations, coordinating resident communications and community events, supporting compliance initiatives, and assisting the Board of Directors with administrative oversight. This role serves as the main point of contact for residents and vendors and plays a critical role in maintaining a high standard of community living.

Requirements

Resident Relations & Community Engagement

• Serve as the property’s primary point of contact for residents and guests.
• Respond to inquiries and log resident issues or concerns with appropriate follow-up.
• Communicate important property notices and updates clearly and in a timely manner.
• Coordinate community surveys and gather resident input on events and improvements.
• Facilitate resident compliance with community rules and governing documents.
• Plan and support community-building initiatives.

Operations & Oversight

• Monitor building activity, vendor performance, and overall operations.
• Review internal processes and ensure adherence to policies, legal requirements, and best practices.
• Manage security protocols, including monitoring cameras and maintaining secure building access.
• Accept deliveries, log packages, and notify residents.
• Track building inspection schedules, compliance dates, and service contracts.
• Manage and provide oversight of maintenance staff.

Board & Governance Support

• Assist Board members with record keeping and operational responsibilities.
• Attend and support Board and member meetings; take and distribute minutes as needed.
• Maintain and update property records and Board files.
• Help prepare quarterly and annual resident reports.

Compliance & Legal Monitoring

• Identify and monitor compliance with property-specific and jurisdictional requirements.
• Research and advise on applicable legal regulations.
• Conduct periodic compliance reviews and implement corrective measures.
• Collaborate with internal compliance teams as needed.

Financial & Budget Support

• Assist in preparing the annual budget and tracking spending.
• Review monthly financial statements and report concerns to the Board.
• Manage and deposit funds related to property tasks (e.g., laundry, recycling programs).

Facility Inspection & Maintenance Coordination

• Conduct routine inspections of hallways, exteriors, and shared areas.
• Submit and follow up on work orders for issues identified during inspections.Maintain an improvement log and ensure issues are addressed promptly.

Requirements

• High school diploma or equivalent (required).
• Must be able to work full-time onsite with occasional evening or weekend commitments.
• Basic proficiency in Microsoft Office Suite and general computer applications.
• Ability to conduct property walkthroughs and lift/move up to 25 lbs.
• Must be legally authorized to work in the United States.

Qualifications

• Minimum of 3 years’ experience in residential property management, preferably in a cooperative or condominium setting.
• Experience serving in an on-site management capacity strongly preferred.
• Familiarity with community association governance, resident relations, and property operations.
• Professional designations such as CMCA, AMS, or PCAM are a plus.
• Previous experience coordinating vendors, contractors, and building operations is helpful.
• Exposure to budgeting and financial review processes is beneficial.

Skills

• Customer Service
• Communication
• Organization
• Problem Solving
• Technology
• Judgment
• Time Management

Working Conditions

• Full-time onsite at an assigned residential property.
• Monday through Friday, 9:00 AM – 5:00 PM; occasional evening/weekend meetings or emergency response may be required.
• Environment: residential lobby/front desk, office, and common area environments.
• Standing, walking, bending, and lifting up to 25 lbs as needed.

Core Values

• Hustle Hard
• Own It Always
• Get Better Every Day

What We Offer

• Salary: $65,000 - $85,000
• Comprehensive health benefits package - 100% employer paid
• Employer-paid Life and Disability insurance
• 401(k) plan with 4% company match and immediate vesting
• Generous paid time off and holidays

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.