Property Manager

Gates Hudson; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Gates Hudson is seeking a Property Manager in Washington, DC. You will oversee finances, staffing, leasing, and administrative operations for on-site property management. This role requires hands-on leadership, adherence to budgets, and strong communication with residents, vendors, and corporate offices.

The candidate should have solid experience in property management and a customer-service mindset. Join Gates Hudson to drive operational excellence and ensure property performance, safety, and

Qualifications

• High School diploma or equivalent.
• 2–5 years of experience as a Property Manager.
• Strong leadership and customer service skills.
• Ability to organize, set priorities and motivate staff.
• Knowledge of landlord/tenant laws and fair housing.
• Excellent written and verbal communications.

Responsibilities

• Assist in preparing annual budget and stay within guidelines.
• Control purchases and use vendor lists; process invoices weekly.
• Maintain petty cash and manage accounts receivable tasks.
• Hire/terminate on-site staff with Regional Manager approval.
• Train and supervise on-site staff; conduct reviews.
• Review leases for accuracy; maintain file compliance.
• Coordinate with vendors; manage insurance certificates.
• Attend corporate and on-site staff meetings; prepare reports.

Skills

Property management

Budgeting

Staff supervision

Communication

Education

High School Diploma

Job description

What You'll Do

• Financial
  • Assist in the preparation of the annual budget and is responsible for staying within the established budget guidelines throughout the year.
  • Ensure routine expenditures are consistent with the property’s owner approved budget. Control purchases and utilizes the approved vendor lists.
  • Responsible for processing, approving and submitting all invoices to the Corporate Office for payment on a weekly basis.
  • Responsible for maintaining and reconciling petty cash account.
  • Ensure that GHA’s strict rental payment polices are implemented and actively pursue delinquent accounts via phone calls, personal visits, etc.
• Personnel
  • With Regional Manager’s approval, hire and terminate on-site staff.
  • Train, motivate and supervise all on-site staff in order to achieve operational goals of property.
  • Conduct new employee indoctrination and annual performance reviews.
  • Review and approve timesheets.
  • Conduct on-going training with office staff. This includes leasing paperwork, access accounts payable and receivable system, workplace safety, and any other type of training that may be needed on a daily basis.
  • Exercise direct supervision over the entire property staff.
  • Administrative
  • Investigate and respond to all written resident complaints received by Management.
  • Maintain control of the applicant qualification process and approve or disapprove applications in accordance to established Gates Hudson guidelines.
  • Control lease accuracy; ensure lease file is in compliance with established Gates Hudson policy and procedure.
  • Ensure that all office files and records are in compliance with GHA’s policy and standard business practice.
  • Communicate with vendors/contractors concerning work scheduling, billings, vendor relations and certificates of insurance.
  • Prepare rent increase Group Edit List for Regional Manager’s approval.
  • Review mail, outside correspondence and inter-company correspondence.
  • Attend scheduled corporate management meetings and conducts on-site staff meetings.
  • Provide clerical assistance such as typing, filing, writing of reports, answering telephones, closing out daily reports, etc.
• Administrative Leasing Duties
  • Correctly complete all lease applications and verifications. Notify prospects of results.
  • Complete all lease paperwork including related addendums, accept rents and deposits.
  • Complete guest cards including any required documentation on all prospects, send thank-you notes and perform follow-up.
  • Responsible for maintaining accurate records, logs and operating access data system.
  • Produce daily, weekly, and monthly reports using the access data system.
  • Inventory office supplies on periodic basis.
  • Provide clerical duties such as typing, filing, writing of reports, answering telephones, closing out daily reports, etc.
• Administrative Accounts Receivable Duties
  • Adhere to accounts receivables checklist and monthly calendar.
  • Collect, verify and post to the automated Accounts Receivable Module in ACCESS resident’s payments.
  • Deposit all monies in the bank daily.
  • Contact all delinquent tenants, send out reminder letters and follow through with phone calls if payment is not received before the due date.
  • Print, review and audit the Delinquent/Prepaid Report, prepare and submit any necessary corrections to accounting department.
  • Assess all non-recurring charges i.e. late and legal; move-in fees; administrative fees; pet fees; move-out charges; etc., in accordance with lease, county and state regulations.
  • Issue Non-payment Notice or 5 Day Pay or Quit Notice to all delinquent tenants, in accordance with lease, county and state regulations.
  • Forward suit list to attorney on all delinquent tenants and when necessary, testify in court in connection with delinquent judgments and possession litigation.
  • Examine move-in accounts; ensure all recurring charges are assessed correctly prior to actual move-in occurs.
  • Reconcile security deposit returns and move-out accounts; ensure all final charges are assessed and prepare Financial Disposition Form in an accurate and timely manner.
  • Process all Vacated Tenant Bad Debt and forward to collection agency, as needed, in an accurate and timely manner.
• Marketing
  • Welcome and show property to prospective new residents. Also, handle incoming phone calls and complete appropriate paperwork.
  • Review for accuracy of all advertising on a weekly basis or as necessary.
  • Promote resident and business referral programs as established under company guidelines.
  • Contribute ideas to Regional Manager for marketing property and improving resident satisfaction.
• Resident Relations/Resident Retention
  • Maintain positive customer service attitude.
  • Promote goodwill among prospects, residents, coworkers, and contractors.
  • Review all notices to vacate to determine the cause for move-out. Make sure every attempt is made to save potential move-outs.
  • Conduct move-in/move-out inspections with residents.
  • Provide supervision of routine maintenance service to residents and follow-up for assurance of resident satisfaction.
• Property Maintenance
  • Physically walk and inspect the property on a regular basis; check on vacant apartments.
  • Coordinate with maintenance and contractors to ensure timely turnovers after move-outs.
  • Monitor and schedule all maintenance activities.
  • Oversee and monitor preventative maintenance and energy management inspections and programs.
• Safety
  • Provide timely, essential feedback in emergencies and follow-up via written Incident or Accident Reports.
  • Ensure that all workers’ compensation claims are reported and proper paperwork is completed.
  • Promote safety and security measures in property maintenance to reduce owner liability and increase resident/employee protection.

What We\'re Looking For

• ******Affordable experience preferred *****
• High School degree or equivalent certification required.
• Must have 2-5 years experience as a Property Manager.
• Ability to work independently and also as a productive member of a team.
• Landlord/tenant, ADA, and fair housing law.
• Ability to lead, develop and mentor a team.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
• Must have a strong background in customer service
• Must have excellent written and verbal communications skills.