Property Manager

Costa Coffee; United States; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Discretionary annual bonus

Pension with employer contributions up

Costa Financial Support Fund

Store discounts: 50% Costa, 25% other

Private medical cover

Job summary

Costa Coffee is seeking a Property Manager - International to ensure new and refurbished stores meet Costa brand standards, providing design expertise and cost-saving measures with local teams and franchise partners.

The role emphasizes design leadership across markets, collaboration with franchise partners, and ensuring high standards in store design and property systems. A regional travel requirement up to 40% is expected, with hybrid work arrangements.

Qualifications

• Experience working with franchisees and building strong relationships.
• Strong F&B industry knowledge and experience.
• Ability to influence and manage 3rd party property/design experts across franchise partners.
• Technical software knowledge to generate drawings and presentations for partner support.
• Architecture and project management experience.

Responsibilities

• Provide Costa Design and Construction representation across all markets in the region.
• Lead design creation and approval ensuring alignment with brand standards.
• Carry out Costa Property checks to ensure design and build quality.
• Feedback market-specific information impacting store design.
• Conduct regional training and updates to franchise property teams on store design and property systems.
• Travel required up to 40%.

Skills

Franchise relations

F&B experience

Influence 3rd party partners

Technical drawing software

Architecture & PM experience

Job description

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it's served in store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

As Property Manager - International, you’ll provide design expertise and cost saving measures with local teams and franchise partners to ensure all new and refurbed stores are designed and delivered to Costa brand standards.

What you’ll do

Being a Property Manager - International is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Providing Costa Design and Constriction representation across all markets in the region.
• Design creation and approval, ensuring they are aligned with brand standards,
• Carry out ‘Costa Property checks’ to ensure design and build quality.
• Feedback market specific information that impacts store design.
• Conduct regional training and provide regular updates to the franchisee’s property team on store design and property systems.
• Travel Required up to 40%

Who you are

It’s your unique ingredients we’re interested in:

• Experience and understanding of working with franchisee’s and building strong relationships.
• Must have strong F&B experience
• Ability to influence and manage 3rd party property/design experts across the franchise partners business.
• Technical software knowledge skills to generate drawings and presentations for partner support.
• Architecture and project management experience.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We believe in living life with heart – and that starts with our people.

By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment, one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.

Grounded in our core values - Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players. We strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.