Property Manager

urbanbubble Ltd; United States; Hybrid; USD 67,000 - 82,000; Full time

Benefits offered by this job

Hybrid work policy

Salary up to £56k

Enhanced family leave

Cycle to work scheme

Season ticket loan

Pet lovers Friday

Enhanced sick pay

Study support

Birthday off

House purchase day off

Job summary

urbanbubble Ltd is seeking a property manager to deliver exceptional management for a portfolio of high-end, large complex residential sites. The role emphasizes service excellence, compliance, and proactive leadership within the Communities Team to maintain standards across all developments.

You will oversee budgets, maintenance coordination, client reporting, and stakeholder communications, blending site visits with hybrid work and collaboration across the Manchester office, while ensuring

Responsibilities

• To proactively manage a designated residential property portfolio, ensuring the portfolio is managed to a consistently high standard.
• To support the Communities - in the supervision, motivation, and development of the Communities Management Team, advising and supporting more junior members of the team with dealing with complex management issues.
• Recognize and support the team to deal with issues beyond their skill set by providing advice, guidance, and mentorship, supporting their career development.
• Be an ambassador for the Company, setting consistently high professional standards, embracing urbanbubble's mission and values.
• Ensure high quality customer engagement, ensuring consistently clear, helpful, and accurate messaging.
• Provide regular and detailed management reports to clients and stakeholders.
• Attend and minute Client meetings, RMC Board meetings, AGMs, and Residents meetings, ensuring open and transparent communication with all stakeholders.
• Produce comprehensive and accurate service charge budgets including reserve funding, for client approval within required timescales.
• Manage expenditure against budget throughout the financial year.
• Be responsible for the planned preventative maintenance of all mechanical, electrical, fire safety and leisure equipment and assets within the portfolio in accordance with legal and regulatory requirements.
• Oversee all reactive and planned repairs and maintenance requirements, ensuring any defects are reported and managed effectively.
• Work in partnership with the Communities Team, supporting them to deal with reactive maintenance promptly and effectively.
• Work in partnership with the Community Manager at each development to ensure service charge budgets include adequate provision for all resident engagement activities.
• Excellent knowledge of Landlord & Tenant, Building Safety, the ARMA code and all applicable legislation and regulations relating to management of high-rise residential buildings.
• Proactive approach and the ability to work in a dynamic environment.
• Excellent time management and organisational skills.
• High levels of energy, enthusiasm, and passion for personal and team development.
• Proficiency in Microsoft 365 and other relevant software.
• Thorough understanding of Fire, Health & Safety and Building Safety legislation and regulations relating to high rise buildings.
• Through knowledge and understanding on residential leasehold management and all applicable legislation, regulations, and best practice.
• The drive, energy, and passion for delivering high quality, professional services.
• Strong financial management.
• Excellent written and verbal communication skills, with an ability to articulate complex information to clients and colleagues.

Job description

You will be responsible for delivering exceptional property management services for a designated portfolio of high-end, large complex sites. You will ensure the highest standards of service delivery, fostering a culture of excellence, collaboration, and continuous improvement. What do we offer?

• Hybrid policy so there will be flexibility between working from home, from your sites and working in our Manchester office.
• We offer amazing benefits such as salary up to £56k, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub.

What will you do?

• To proactively manage a designated residential property portfolio, ensuring the portfolio is managed to a consistently high standard.
• To support the Communities - in the supervision, motivation, and development of the Communities Management Team, advising and supporting more junior members of the team with dealing with complex management issues.
• Recognize and support the team to deal with issues beyond their skill set by providing advice, guidance, and mentorship, supporting their career development.
• Be an ambassador for the Company, setting consistently high professional standards, embracing urbanbubble's mission and values.
• Ensure high quality customer engagement, ensuring consistently clear, helpful, and accurate messaging.
• Provide regular and detailed management reports to clients and stakeholders.
• Attend and minute Client meetings, RMC Board meetings, AGMs, and Residents meetings, ensuring open and transparent communication with all stakeholders.
• Produce comprehensive and accurate service charge budgets including reserve funding, for client approval within required timescales.
• Manage expenditure against budget throughout the financial year.
• Be responsible for the planned preventative maintenance of all mechanical, electrical, fire safety and leisure equipment and assets within the portfolio in accordance with legal and regulatory requirements.
• Oversee all reactive and planned repairs and maintenance requirements, ensuring any defects are reported and managed effectively.
• Work in partnership with the Communities Team, supporting them to deal with reactive maintenance promptly and effectively.
• Work in partnership with the Community Manager at each development to ensure service charge budgets include adequate provision for all resident engagement activities.
• Excellent knowledge of Landlord & Tenant, Building Safety, the ARMA code and all applicable legislation and regulations relating to management of high-rise residential buildings.
• Proactive approach and the ability to work in a dynamic environment.
• Excellent time management and organisational skills.
• High levels of energy, enthusiasm, and passion for personal and team development.
• Proficiency in Microsoft 365 and other relevant software.
• Thorough understanding of Fire, Health & Safety and Building Safety legislation and regulations relating to high rise buildings.
• Through knowledge and understanding on residential leasehold management and all applicable legislation, regulations, and best practice.
• The drive, energy, and passion for delivering high quality, professional services.
• Strong financial management.
• Excellent written and verbal communication skills, with an ability to articulate complex information to clients and colleagues.